characteristics it shares with other retailers of this type. Nordstrom would be classified specifically as an upscale large independent department store. This characteristic is shared with other large department retailers like Macy’s‚ Sears‚ Dillard’s and is noted as one of the largest U.S. department store’s of its type. Nordstrom offers apparel‚ shoes‚ jewelry‚ cosmetics‚ fragrances and accessories for women‚ men and kids. Nordstrom is dealing with competition on many different levels. It is
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For my research‚ I chose to compare Nordstrom and Walmart since they seem to be catering to different spectrums of class dynamic. I decide to do my research over the weekend where majority of individuals have days off work. I also did not want my choice of clothing to affect the outcome of my observation and interactions among those in the store. Therefore‚ I wore a dressy blouse with black pants to fit the model of their clientele in Norstrom and comfortable clothes such as; a red tee shirt and
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7 Key Retail Business Strategies - Redefining Competitive Business Position Richard Banks‚ Yahoo Contributor Network Nov 8‚ 2010 "Share your voice on Yahoo websites. Start Here." MORE: Business Strategy Retail Business FlagPost a comment Throughout the financial world‚ retail businesses are attempting to increase their competitive competitive position in the marketplace. Whether the retail business is a small start-up or a worldwide chain‚ the stakes are high. The retail operation which
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at the intersection of Mavoor Road and Rajaji Road‚ two of the most important roads in Calicut city. Also‚ the building in which it is located is the Focus Mall‚ which is one of the two biggest malls in the city. The presence of a number of other retail outlets can be both an advantage and a disadvantage to the Focus Hypermarket‚ but we believe that because it’s the only one of its kind (hypermarket) inside the mall‚ it is an advantage to be in the presence of other retailers and restaurants because
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This case describes the great success of the Nordstrom shoe stores across the United States. Nordstrom grew to be the largest independent shoe store in the United States. Their motto is "Nobody does it better than Nordstrom". The company became so successful that local governments supported and subsidized the opening of Nordstrom in their cities‚ as a means of city development and fighting unemployment. The company has developed an excellent reputation for customer service‚ despite the fact that
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Understaffing in Retail Stores: Drivers and Consequences Vidya Mani Smeal College of Business‚ Pennsylvania State University‚ State College‚ PA 16802 vmani@psu.edu Saravanan Kesavan Kenan-Flagler Business School‚ University of North Carolina at Chapel Hill‚ Chapel Hill‚ NC 27599 skesavan@unc.edu Jayashankar M. Swaminathan Kenan-Flagler Business School‚ University of North Carolina at Chapel Hill‚ Chapel Hill‚ NC 27599 msj@unc.edu September 22‚ 2011 Abstract In this paper we study
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Executive Summary The purpose of this paper is to present an in depth analysis of the luxury retail industry. This report will examine all pertinent aspects of Nordstrom Inc. and the highly competitive retail industry by focusing on the fashion specialty department stores. The U.S. economy has been hit hard due to soaring oil prices‚ the threat of inflation‚ and high unemployment rate‚ resulting in low consumer confidence. Consumers have been hit especially hard and are trading down in consumer
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stereotypes among others will succeed or disorientate the approach and will end up with no correct personality description which will mislead you into wrong conclusions. 2. Can a friendly‚ customer-oriented attitude be developed in person? Can Nordstrom “train” employees to prioritize making customer happy‚ or it is purely a matter of personality? Yes it can be developed in a person‚ but it would depend on its personality how this skill will shine and if this value will be enacted. Something
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Retailing Management – Case 31 Customer Service and Relationship Management at Nordstrom 1. What steps does Nordstrom take to implement its strategy of providing outstanding customer service? To begin with‚ Nordstrom employees treat customers like royalty. Customers are even at the top of Nordstrom’s so-called organization chart. All lower levels work towards supporting the salespeople‚ who in turn work to serve the customers. Salespeople are given personalized business cards to help them build
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Major Issues and Problems at Nordstrom Nordstrom‚ though successful in pleasing their customers and provided superior customer service when compared to other industry players‚ it appeared that the company sacrificed the employees’ satisfaction with their work. One of the major problems cited in the study was the failure of management to professionalised the relationship between management and employees. By advocating an atmosphere of "family" camaraderie within the organization‚ the company went
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