Nordstrom is a great place to go shopping and receive rewards while spending money. Nordstrom shoppers automatically become members of Nordstrom’s Fashion Rewards program when they people sign up for the store’s credit. When each person accumulates 2‚000 points‚ then they receive a $20 Nordstrom Note‚ a gift certificate redeemable for Nordstrom merchandise or services. In the book one of the questions is “what are the design characteristics of an effective loyalty program.” The structure of
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I would suggest that Nordstrom use several different customer insight methods in order to truly understand the needs and wants of their customers. A very good idea for them would be to tune in on social media listening. The web is constantly growing and social media has become a large accepted part. It can easily be used to gather information from customers quickly and the best part is that it’s completely free. Nordstrom should provide customers with an easy way to leave feedback on their products
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Discussion Questions: 1.Compare and contrast six types of incentive plans. Various types of incentive plans werepresented in the text‚ including piecework plans‚ straight and guaranteed plans‚ standardhour plans‚ plans for salespersons (commissions and combination plans)‚ and groupincentive plans. With the piecework plans‚ earnings are tied directly to what the individualworker produces‚ and are more appropriate in a manufacturing organization. Commissionsare more appropriate for salespeople in
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Nordstrom Cheryl Akins Professor Araya Marketing 100 June 13‚ 2011 Nordstrom 1. Identify the type of retailer that Nordstrom’s is classified as. Describe the characteristics it shares with other retailers of this type. Nordstrom is classified as an upscale large independent department store. It shares the same characteristics as Macy’s‚ JC penny’s and Dillard’s who also sells clothing‚ accessories‚ handbags‚ jewelry‚ cosmetics‚ and fragrances. 2. Describe
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Nordstrom: Dissension in the Ranks? Q1) What is the cause of the problems described in the case? How serious are these problems? The main problems of Nordstrom are its compensation and incentives policies that are distorted. This company uses a Sales-per-Hour ratio as the leading in performance evaluation and work compensation. This performance indicator is not properly balanced by other important factors‚ such as customer satisfaction‚ it just focus the sales and the number of hours worked. The
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Discussion Questions Week One Discussion Questions (Due - March 5) * What is the capital market? How is the primary market different from the secondary market? In your opinion‚ are these markets efficient? Why? Capital market is a financial market that as a conduit for demand and supply of debt and equity capital. It channels the money provided by savers and depository institutions (banks‚ credit unions‚ insurance companies‚ etc.) to borrowers and investees through a variety of financial
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Nordstrom Case Nordstrom is an upscale US department store chain with sales that topped $8 billion in 2009. John W. Nordstrom originally started the company as a shoe store but it grew over the years into a fashion specialty chain store selling top-quality‚ brand-name clothing‚ accessories‚ jewelry‚ cosmetics‚ and fragrances. From the beginning‚ Nordstrom has delivered in and stressed the importance of providing the highest level of customer service possible along with top-of-the line‚ high-quality
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Week 1 (Ch 1-2) Discussion Questions • Instead of being able to swim underwater as Garfield would like in his perfect world‚ what would your perfect world look like? Name at least five things that would exist in your perfect world. Explain. Now name your top 5 stressors. Would any of these stressors be decreased or even eliminated if your perfect world existed? Or is there no correlation between your perfect world and your top stressors? Explain. • Which do you think is more stressful:
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Nordstrom: Planning a better inventory Question 1 Nordstrom has famously been known for its lean retail prices and its tight inventory. Nordstrom uses demand forecasting to minimize leftover inventory. Nordstrom’s total corporate management is based on two main goals. One is to associate purchasing with demand to keep inventory as lean as possible. Second is to present customers and sales associates with a wide-ranging view of Nordstrom’s entire inventory‚ including all stores and warehouses
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David Rivers MKT/421 Tracy Foote Week Three Discussion Questions • Select a product with which you are familiar. What stage is this product at in the product life cycle? Provide rationale for your answer. The chose Apples IPhone and currently it is the Maturity phase of the product life cycle. The IPhone is very popular and is often copied or remanufactured to look like and perform the same as the original. Apple is creating new features‚ products‚ and apps to allow users to do a lot more than
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