designer labels prove to be of better quality‚ uniqueness‚ and durability. 2. Describe Nordstrom ’s level of service on the continuum from full service to self-service. Give an example of a store that would be on the opposite end of the continuum and explain their differences. Nordstrom’s level of service would be on the continuum of full-service. When looking at the two department stores like Wal-Mart and Nordstrom ’s‚ it is much easier to contrast differences than compare similarities. This is because
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Depot are doing well too. In this same case Nordstrom and Macy’s are not doing so well‚ they are a little below average‚ so we can conclude they are not growing that fast‚ and they are tending to become a little risky. Growth Rates In our analysis we can see that companies that are doing better this year than last one are Costco‚ Target‚ and Walmart. They are as well above the average of the sector. The other companies such as Home Depot‚ Nordstrom‚ and Macy’s are below average‚ meaning they
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Nordstrom was established in 1901 and was a retail store for shoes. Among the stores many goals was to offer a wide selection of merchandise with outstanding quality and service. It was twenty two years before they added a second store‚ and eventually became one of the largest shoe store chains in the United States. They began offering clothing and accessories for the entire family. Right now‚ they are one of the top luxury retailers with over 320 stores in 29 states in have expanded into Canada
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Chapter 5 Nordstrom Q1: How else can Nordstrom continue to provide exceptional customer service and increase brand loyalty? It could expand its CRM to reach more customers with their services. Compared to its competitors Nordstrom should improve on their online advertisements and presence. A more advanced feedback system will create more loyalty as customers realize that Nordstrom cares about their complaints. It also allows to improve on the service quality. Blogs that announce and review new
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Nordstrom‚ Inc.: Organization Commitment and Communication Jennifer Morgan-McCane COM 530 September 26‚ 2011 Mike Ballif Nordstrom‚ Inc.: Organization Commitment and Communication Leadership of an organization sets the tone for communication in and out of the organization. This paper will discuss leadership styles‚ bases of power and motivational theories as they pertain to Nordstrom‚ Inc. and other organizations. Publius Syrus‚ wrote‚ “The greater a man is in power above others‚ the more
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the type of retailer that Nordstrom ’s is classified as. Describe the characteristics it shares with other retailers of this type. Nordstrom is a prominent retailer that can be found in most major metropolitan cities. It was founded in 1901 by two partners‚ John W. Nordstrom and Carl F. Wallin who began selling shoes in the Seattle‚ Washington area. Today‚ Nordstrom operates over 180 retail locations across the country. (Gross & Salamie‚ n.d.) Although Nordstrom targets a more upscale clientele
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California‚ there are a number of shops and stores to choose from. Department stores range from discount warehouses such as Wal-Mart‚ mid-range stores such as JC Penney‚ and high-end stores like Nordstrom. I am going to discuss the department store industry specifically for Wal-Mart‚ JC Penny‚ and Nordstrom. Coming from a middle-class family‚ I have experienced shops at all ends of the department store spectrum. When it comes to the amount of department stores located throughout the United States‚
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Questions 1. How would you characterize the competitive strategy of a high-end department store chain such as Nordstrom? What are the key customer needs that Nordstrom aims to fill? The Nordstrom web site states the following. Over the years‚ the Nordstrom family of employees built a thriving business on the principles of quality‚ value‚ selection‚ and service. Today‚ Nordstrom is one of the nation’s leading fashion retailers‚ offering a wide variety of high-quality apparel‚ shoes‚ and accessories
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not always be able to buy high priced designer consistently. Luckily Nordstrom Rack‚ Nordstrom’s outlet‚ appeals to young customers who are seeking deals. In today’s market‚ positive customer relationships is huge in gaining customer traffic due to gaining returning shoppers who will spread positive information to other potential shoppers. Since Nordstrom Rack appeals to a younger shopper‚ the likelihood of them become a Nordstrom customer is high and they will have nothing but great things to say
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Nordstrom Case Study How else can Nordstrom continue to provide exceptional customer service and increase brand loyalty? Nordstrom already provides outstanding customer service and this has a profound affect on increasing the loyalty of their customers. In order to provide or offer exceptional customer service it is imperative that you understand that customer service is about acquiring positive attitudes. This starts with the attitudes of the company’s staff and how it is geared in terms
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