or "e-Commerce" E-commerce covers online processes that touch customers‚ suppliers and external partners‚ including sales‚ marketing‚ order taking‚ delivery‚ customer service‚ purchasing of raw materials and supplies for production. More sophisticated system such as flight and hotel reservation system. e-Commerce breaks into two components: Online Shopping - the scope of information and activities that provides the customer with the information they need to conduct business with you and
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Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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* * LO1: Delivering Value to Customers * * The Marketing Philosophy and its Relevance to Corporate Culture * Marketing philosophy: holds that achieving organisational goals depends on determining the needs and wants of target markets and delivering the desired satisfactions more effectively and efficiently than competitors. * Takes an outside-in perspective: * Starts with the well-defined market‚ focuses on customer needs‚ coordinates all the marketing
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Submitted to: Dr. Fariha Haseen Field visit no. 2 Date of visit: 04/11/2012 Name of the institute: icddr;b Type of the organization: Dedicated to saving lives‚ icddr‚b is an international health research organization located in Bangladesh. Through translation of research into treatment‚ training and policy advocacy icddr‚b addresses some of the most critical health concerns facing the world today. Establishment:1960-Cholera Research Laboratory established
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First Essay: “Focus on this Learner” Rita Karen Law Trainer: Mr. Meza August 6‚ 2013 First Essay: “Focus on the Learner” A unique human ability is to be able to create and use language to communicate to each other. Humans learn their culture through communication using their linguistic competence and performance. In an article written by Elwyn C. Lapoint‚ “Cultural Content in Introductory Linguistics” he states that “This holistic view
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acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between a bank and its customer is not a one time‚ transitory relationship ‚ but a relatively permanent and enduring one . “ Customer is the most important visitors in our premises. He is not dependent on us. we are dependent on him. He is not an interruption in our work. He is he is the
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cultures‚ industries‚ companies.” (Gosling and Mintzberg‚ 2003‚ 59) The worldly mindset involves getting into worlds outside one’s own. They contend that worldly managers get out of their offices to spend time where products are produced‚ where customers are served and where environments are threatened. (Gosling and Mintzberg‚ 2003‚ 59) To gain a worldly perspective‚ managers should immerse themselves in another context so they can see their own world from a different view and enable themselves
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Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
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choice of the teacher and approached her with his own suggestion. Although Jaime was asked to put his book away‚ he kept playing with it. Jaime had to be asked 3 times before he actually complied and put his book away. During the discussion he did not focus‚ played with other student’s sneakers and showed faces to his classmate Maria. He raised his hand but could not remember the question and began telling funny stories. After switching to the independent work Jaime kept playing with his sneakers‚ walked
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1.0 Introduction The term “customer loyalty” is indisputably one of the most widely studied subjects by researchers in the world‚ intensively evolving over the years. According to past reviews‚ loyalty has been defined as a repeat purchase that is a result of a preference‚ attitude or market share. However‚ according to Uncles‚ Dowling and Hammond’s (2003) review of literature‚ there is no universally agreed definition (Jacoby and Chestnut‚ 1978; Dick and Basu‚ 1994; Oliver‚ 1999). Therefore‚
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