name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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In the book Listening is an Act of Love by Dave Isay the second chapter “Work and Dedication” offers interviews conducted by people from the ages of 27 to 87 years old from nine different states. This chapter reveals the devotion people have to their jobs no matter the life obstacles they face and the different areas they live in. There are many predominate examples of work and dedication that stand out in chapter two. For example‚ in the interview of Dr. Monica Mayer and Samuel W. Black showed
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Customer Intimacy When we talk about Apple comes to our mind all the technology and innovation that each year brings Apple to us they offers a wide variety of models and different styles in all of his presentation like macs‚ iPod or iPhone. What makes this brand apple so unique and innovative is the level of relationship between customer at the moment of buying because they are able not just to choose what they want they also personalize their product like the color‚ some details and they even
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Video Review Listening to Tyrone Carrington testimony was very inspiring. He was able to tell his story‚ so someone else can embrace there. It’s a lot of people out there that is letting their past control there future. Tyrone grown up in a very structure household. Living in Consciousness workbook was a very eye open book. This book would help someone who is lost trying to find there self. I really enjoy this book. This book open some doors for me that I did not know was there. Also help me express
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brands mainly through the product‚ target markets (customer groups and countries)‚ store presentation and retail image. And in 2008‚ the percentage of the growth in sales compared to 2007 is 9%‚ it means that Zara has been successful by meeting the ‘risk of cannibalization’. Compare with the other competitors‚ Inditex has some advantages. For example‚ the first one is the repeat visits. An average high-street store in Spain expects customers to visit 3 times a year‚ but that figure will be up
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the participant in the era‚ Indonesian should master English as the way to make a corporation with other nations. It is not a choice‚ but a must. Based on its important role‚ English has been being taught in every school all over Indonesia starting from Elementary School to High School including The University. In this case‚ a Teacher has a very significant role to introduce English to the students until consult them to master it. Surely‚ it is not an easy job for an English Teacher to do it. It is
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patients with chronic conditions‚ illnesses‚ or injuries. A physical therapist relies heavily on strong communication skills such as‚ the ability to recognize verbal and non-verbal cues from patients‚ explaining the assessment and treatment in vocabulary the patient will understand and most importantly‚ listening to the patient. The ability to recognize verbal and non-verbal cues is vital for any healthcare professional‚ but especially for physical therapists. Verbal skills that promote communication
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Since the incident‚ Rosemary‚ has not been sleeping at night‚ refuses to go outdoors‚ is suffering from hair loss and is unable to picture a bright future. She has great guilt and is constantly talking about wanting to go back in time and making a different decision. She is constantly thinking about the incident and begins to cry when she remembers what she went through. It is hard for her to turn off her mind and focus on something else. She is afraid to go outside because she hears that immigration
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Customer Analysis T&J’s Boutique will be located in Olathe and Overland Park Kansas. We currently have two locations‚ both outside of the mall. We are striving for a space inside of the mall because it would be easy access for the costumers. These places are central to the baby community. We feel its essential to locate ourselves in the heartbeats of the youthful community. We also aim to create an atmosphere of friendliness and acceptance‚ as well as a retail environment where people can have picking
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more time than allotted and only allowed the client to ask one question. When Ed gives Jackie an update on how the meeting went‚ she is upset. Responses: • What recommendations would you make to Ed to improve his listening skills? o There are four requirements for active listening. They are intensity‚ empathy‚ acceptance‚ and a willingness to take responsibility for completeness. It is obvious that Ed did not give his full attention to Jackie when she was explaining what he needed to do to
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