one to talk to and is in need to talk to someone. Core counselling skills are... Paraphrasing Reflecting Summarising Focussing Active listening Empathy SOLER Paraphrasing is focusing on the main facts. Reflecting and paraphrasing are similar it’s reporting back to the client what’s been said it is a way of indicating that we are listening‚ Reflecting refers to the skill of communication. Summerising‚ summerising is the process of trying to put everything what’s been said during
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One: Listening plays a pivotal role in the communication between George and Martha. According to Adler et al (2017)‚ effective listening involves not only hearing the words spoken but also understanding and interpreting the underlying emotions and intentions (p. 511). In their interactions‚ George and Martha often engage in pseudolistening—they appear to be listening but are actually more focused on their next retort or insult rather than truly understanding each other. This type of listening exacerbates
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Characteristics of customer service Bitner‚ Fisk and Brown (1993) suggest that the major output from the services marketing literature up to 1980 was the delineation of four services characteristics: intangibility‚ inseparability‚ heterogeneity and perishability. These characteristics underpinned the case for services marketing and made services a field of marketing that was distinct from the marketing of products. The literature highlights intangibility as one of the key characteristics of
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Teens are spending over one-third of their day using online videos and music. When adolescents spend that much of their time listening to music‚ it is bound to have an effect on them. Certain music lyrics have a negative influence in a teenager’s life. Music can affect teenagers ever-changing emotions‚ cause dangerous thoughts especially to those who are already alienated‚ and cause women to become de-sensitized to being treated poorly. Music can easily affect teenagers’ delicate emotions in a troublesome
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police and mentally ill consumers which can lead to disproportionate use of force and traumatic experience. The police in the scenario could have applied active listening skills‚ nonverbal communication and de-escalation strategies to effectively communicate and lay the ground work for eventual resolution of the crisis. Active listening is “giving one’s full concentration of what the person is saying and being able to communicate the information back to the person” (Compton & Kotwiki‚ 2007‚ p.168)
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1) Calculate the crude skin cancer rates for each age group and gender to complete Table 1. Crude cancer rate for male = Number of cancer case in male over a period of time / Population Of male at midpoint of time * 100‚000 = 27 / 5004185 * 100‚000 = 0.54 = 73 / 5067818 * 100‚000 = 1.44 = 150 / 4567707 * 100
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“Are You Listening‚” by Andre Aciman (March 17‚ 2014) is a story about his mother’s relationship with society and Andre. Andre begins the story with how he found out his mother was deaf. He assumed that the person who gave him the “official report” of his mom being deaf was his grandmother. Aciman’s other assumption‚ is that he found out by the way people treated her on the street; “Some whistled when she walked by…[and] when she shopped and spoke with the monotone‚ guttural voice of the deaf‚ people
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with pericarditis‚ it becomes recurrent. The continued attacks can last for many years following the first and initial diagnosis. In order to actually diagnose this illness‚ a person’s doctor will typically perform lab work and a chest x-ray. Listening to the heart affected by pericarditis‚ through a stethoscope‚ will produce sounds as though leather is creaking or a crunching or even a rustling sound. The blood work will confirm that a heart attack is not taking place. It will also confirm
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1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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Ethics and Target Marketing: The Role of Product Harm and Consumer Vulnerability Author(s): N. Craig Smith and Elizabeth Cooper-Martin Reviewed work(s): Source: Journal of Marketing‚ Vol. 61‚ No. 3 (Jul.‚ 1997)‚ pp. 1-20 Published by: American Marketing Association Stable URL: http://www.jstor.org/stable/1251786 . Accessed: 12/03/2013 16:10 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use‚ available at . http://www.jstor.org/page/info/about/policies/terms
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