MM05 Marketing of Services Assignment No.I Assignment Code: 2011MM05B1 Last Date of Submission: 30th Sept 2011 Maximum Marks:100 Attempt all the questions. All the questions are compulsory and carry equal marks. Section-A Ques. 1 List five ways in which investment in hiring and selection‚ training and ongoing motivation of employees will pay dividends in customer satisfaction for (a) a restaurant (b) a hospital (c) a consulting firm Ques. 2 Identify firms from three
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services refer to the health care services provided exclusive of room and board. Supplies and laboratory tests provided under home care‚ audiology‚ durable medical equipment (DME)‚ ambulatory surgical centers (ASC)‚ home infusion‚ hospice care‚ skilled nursing facility (SNF)‚ cardiac testing‚ mobile lithotripsy‚ fitness center‚ radiology‚ pulmonary testing‚ sleep centers‚ and kidney dialysis are examples of ancillary services. Without ancillary services doctors‚ dentists‚ and nurses will not be able to
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Engineering Management Student Learning Outcome Assessment Report Fall 2010 1. Department/Program Mission The mission of the Engineering Management and Systems Engineering Department is to Equip individuals with engineering‚ management and systems expertise to prepare them to be leaders in the identification and solution of technical and organizational problems that are complex and evolving Conduct innovative and pioneering research that continues to expand the body of knowledge in Engineering
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GROUP ASSIGNMENT TWO Case Study: The Case of the Unidentified Risks In September 2010‚ ALFA Fabricators advised its staff that their new factory and offices out in semi-rural Angle Vale would be ready for completion by the end of April 2012. ALFA was a responsible company and liked to keep their premises clean and tidy and their staff happy. The new premises at Angle Vale were developed on a 4.5-hectare site‚ previously used for grain crops. Consequently‚ ALFA decided that significant landscaping
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OD interventions case study. An employee morale problem. file:///C:/Documents and Settings/staff/Desktop/OD interventions case stud... My Organization Share Top Drag Me Contents Click to go to section: The organizational problem. The Organizational Development intervention they wanted. The thinking behind the design of the OD intervention. The constraints I needed to work within. The tools I decided to use in the one day workshop. The workshop design. How I used the change puzzle
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Case Study: Individuals with Attention Deficit Hyperactivity Disorder This case study focuses on Alphonso Young‚ a 4 –year-old head start student and on Mr. & Mrs. Young‚ Alphonso’s parents‚ Susan Cross‚ Head Start teacher‚ Rory Johnson‚ 4-year-old Head Start student and Marsha Matchwick‚ school psychologist‚ DCSD. Main Key Factors in this case study are dealing with a 4 year child who has and attention deficit disorder. When he plays with other kids in the school‚ he tends to break things‚ take
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Case Notes Read the case and answer the following questions: 1) Who is the decision maker and what are his or her responsibilities and authority? The decision maker is primarily but not limitedly Dan Hannah‚ VP for Business development. His responsibilities include developing new business strategies for the sake of continuous growth of franchise and company-owned restaurants. Another duty is maintaining good relations with franchises. When it’s published‚ Dan has to ensure the expectations
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Case Study- Seizure Mark is a 10 grade student with cerebral palsy after a head injury when he was an infant. He struggles with lack of muscle control‚ walking‚ writing‚ bad vision‚ hearing and difficulty talking. He has good friends in the class that share the same hobby over computer games. He is a very good student in all areas especially math but struggles with writing and speaking. He helps the school with computer software because of his work with his friends with computers. It is very hard
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CASE STUDY NO.1 Mary Roberts had been with the company three years when she was promoted to manager of the tax department which was part of the controller’s division.Within four months she became a supervisor of ten staff accountants to fill a vacancy.Her superior believed her to be most qualified individual to fill the position. Many senior employees resent her that she so young to fill the position and what made them more upsets was the fact tax managers did not discuss the promotion. QUESTION:
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Abstract Leadership in nursing is an important role that facilitates the delivery of successful nursing care and patient satisfaction in the medical field. In every work atmosphere‚ there are always leaders and followers. Both contribute to building a safe and effective workplace. The leaders motivate staff members and inspire them to work up to a particular goal‚ while the followers are guided by the nursing leaders. There are a few different leadership styles‚ some good and some bad‚ which
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