nvq 2 3.1 When responding to a complaint you must be polite‚ apologise when needed‚ respond to the complaint as quickly as you can‚ if it is a written complaint make sure that the response is understood‚ inform the manager if needed and also ensure that the subject matter is being resolved correctly and inform the person that complaint that everything is being dealt with. 3.2 The Complaints policy is a recorded and documented procedure that is available to everyone‚ the complainant is listened
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Task B Your work role * Bi – Describe the terms and condition of your employment as set out in your contract of employment or employment agreement. JOB DESCRIPTION AND STATEMENT OF WHAT EMPLOYER’S EXPECT ON THEIR STAFF. MUST BE READ BY THE STAFF AND FOLLOW THE POLICY AND PROCEDURE OF THE HOME. TO ATTEND ALL THE TRAININGS NECCESSARY FOR THE JOB * Bii – Describe the information which needs to be shown on your pay slip/statement TAXCODE‚ JOB TITLE‚ EMPLOYEES NAME‚ EMPLOYER’S NAME‚ DATE
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that people work in teams is just as important as their individual performance. Teamwork can contribute towards: 1. Improved productivity 2. Quality improvement 3. Innovation and creativity 4. Capitalisation of technological advances 5. Improved employee motivation and commitment Effective teams are flexible‚ creative and responsive to the demands of the task. They demonstrate high levels of involvement‚ accept responsibility for team success and both recognise and value individual contributions
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form of communication that is not based on a formal language system 1.5 Identify a range of communication methods and aids to support individuals to communicate 1.6 Describe the potential effects on an individual of having unmet communication needs 2. Be able to contribute to establishing the nature of specific communication needs of individuals and ways to address them 2.1 Work in partnership with the individual and others to identify the individual’s specific communication needs 2.2 Contribute
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Dr Harold Fredrick Shipman Dr Harold Fredrick Shipman(14 January 1946 – 13 January 2004) was an English and d[->0]octor with 250 plus murders being positively ascribed to him.After his trial‚ the Shipman Inquiry[->1] chaired by Dame Janet Smith[->2]‚ begun on 1 September 2000 and lasting almost two years‚ investigated all deaths certified by Shipman. About 80% of his victims were women. His youngest victim was a 41-year-old man. Much of Britain’s legal structure concerning health care and medicine
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1.1 Explain employees’ roles and responsibilities in relation to the prevention of infection and control of infection: The care worker has a responsibility under The Health and Safety Act 1974 to take care of one’s and own health and safety and others you care or support including their family‚ friends and work colleagues. Always make sure you dispose of waste correctly‚ wash hands before and after everything‚ keep all equipment clean‚ always report potential hazards‚ maintain personal hygiene‚ wear
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behaviour accordingly are some of the most important personal development skills we can acquire. We need to consider – knowledge – what we know and do not know‚ Skills – how able we are at doing something or not‚ and practices – how we behave or perform a task. Reflective practice is the process that enables us to achieve a better understanding of ourselves‚ our knowledge and understanding‚ our skills and competencies‚ and workplace practices in general. It involves * considering what we do * considering
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pre-assessment checklist for children and young people to see if they would benefit from a common assessment; this is for young people aged 0-5. Each child has different needs‚ there are ways in we use to assess the child which are: 1. See the child 2. Talk to the child and Parents 3. Listen to the child and parents. Once the assessment has been completed then parents‚ carers and family need to look at different ways for the child to learn. All children need help with work especially children and
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CU297P/CT297 Principles of Diversity‚ Equality and Inclusion in Adult Social Care Setting 1.1 Define what is meant by: Diversity Equality Inclusion Discrimination Diversity - is meant by acknowledging that each individual is unique and recognising individual differences‚ For example culture‚ ability‚ gender‚ race‚ religion‚ sexual orientation‚ or any other individual characteristic
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Causes and Spread of Infection Unit 22 ICO2 Q1 1.1 * Bacteria are unicellular‚ prolcaryotic microorganism found almost in all kinds of habits. Some bacteria are beneficial like those involved in nitrogen fixation and some pathogenic‚ which causes diseases. * Viruses are unicellular‚ tiny organisms which are mostly composed of DNA (Deoxyribonucleic Acid) and protein. Its body compromises of head and tail sections. Viruses attach themselves to other organisms and severe infectious diseases
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