and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list.  2. Complete the table below by describing the differences in customer service between commercial‚ public and third sector organisations. You should outline customer service roles in each organisation
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Identify five different roles within groups; discuss the ways in which they can contribute to the successful completion of a task. Leader/Facilitator The position of the leader is significant‚ as the team would not have any guide or direction and would most likely become unproductive. The leader clarifies goals‚ promotes decision-making and delegates well. She/he must have outstanding interpersonal skills‚ being able to communicate effectively with team members through good listening‚ verbal and
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PERSPECTIVES ON THE ROLE OF THE FAMILY WITHIN SOCIETY Functionalist views: • Interested in how the various institutions and groups within society function together • The family maintains the social system by producing the next generation of citizens‚ workers and parents • G.P. Murdock: o Four main functions 1. Production of new generations 2. Regulation of sexual activity 3. Provision of economic support and the necessities of life through the division of labour 4. Socialisation of
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(SHC51) Learning outcome 1. Be able to address the range of communication requirements in own role Assessment criteria The learner can: 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role Individuals who have communication problems need support to enable them to express themselves effectively. It is therefore important for you‚ in your managerial role‚ to be aware of the individuals preferred method of communication and also to support the
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Unit 4222-342 Support positive risk taking for individuals (HSC 3066) Outcome 1 Understand the importance of risk taking in everyday life : 1. explain ways in which risk is an integral part of everyday life For many people risk is an accepted part of everyday life. Every day activities such as catching the bus‚ travelling on holiday‚ playing football‚ setting up home and starting a family all carry some element of risk. Risk plays a part in our health‚ safety‚ security‚ well-being‚ employment
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Explain why most small businesses fail within 2 to 10 years While small businesses benefit the economy by creating new jobs‚ new industries‚ and various innovations‚ small businesses are much more likely to fail than large businesses‚ especially during economic downturns. Why? Because of management shortcomings‚ inadequate financing‚ and difficulty dealing with government regulations. These issues—quality and depth of management‚ availability of financing‚ and ability to wade through government
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a basic necessity. The industry which deals with preparing food items/products refers to the food service industry. The food service industry is and will always remain in high demand because of its genre. These industries include restaurants‚ fast foods‚ school and hospital cafeterias‚ catering operations‚ food carts and food trucks etc. Restaurants and fast foods mainly contribute to the food service industry.1 Fast food generally refers to the type of restaurants that sell quick‚ inexpensive take-out
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1.1 Within my role as assistant manager I communicate with many different groups and individuals on a daily basis. Groups and Individuals I come across on a daily basis are the client‚ their relatives‚ GPs‚ Community nursing team‚ sales reps‚ pharmacists and my colleagues. When communicating there is a need for use of a various communication skills these are all dependent on the position of the individual and the context of the communication taking place. The identification of this is important
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In my role l am expected to support the teacher‚ to be reliable and build a good relationship with the children‚ encouraging them to the best of there ability in their learning‚ to assist their growth in knowledge and assist in enhancing their development‚ so they can grow holistically. To be aware of any weak areas that I come across whilst working with the children‚ for example a child that may need extra support within their numeracy‚ literacy or phonics time. I am also expected to deal‚ to the
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–to-Face Encounters Versus Technological Service Delivery; An Analysis _______________________________________ Introduction There are many benefits as well as possible drawbacks to service delivery that rely solely on technology. With today’s advances in technology almost any customer service option that is offered through a face-to-face service encounter‚ can also be offered through a technology based service encounter. The only aspect of customer service that isn’t available through technology
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