Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. IT department was doing a project over summer to upgrade some older PC’s in around different departments. When Staff came back to work after break there was some complaints of no printers being connected and also lost documents
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Understand Physical Disability Outcome 1 1. Explain why it is important to recognise and value an individual as a person A. It is important to recognise an individual as a person as it is their human right to be seen as such. If an individual is not seen as a person it devalues them and isolates them from everyday society making them feel “different”. 2. Describe the importance of recognising an individual’s strengths and abilities A. Recognising a person’s strengths and abilities
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| | | |Questions written by Candidate | |√ | |Unit numbers: HSC 024 | | | | | | | |Questioning the candidates | |
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How does Marxism explain the role of education in society? The sociology of education is the study of how public institutions and individual experiences affect education and its outcomes. It is most concerned with the public schooling systems of modern industrial societies‚ including the expansion of higher‚ further‚ adult‚ and continuing education. Education has always been seen as a fundamentally optimistic human endeavour characterised by aspirations for progress and betterment. It is understood
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Retail Service Mix 2 – Location Management In this report i will discuss the stages of location and what may prevent them from happening. I will also include the methods of catchment‚ site selection analysis and comparison. I will also discuss the importance of store location and the recent changes in Marks and Spencers. 1. McGoldrick believes that there are 3 stages in discovering the perfect location for a new store‚ Search‚ Viability and Micro. Search is identifying a location where
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1. The Press Secretary’s role in the White House‚ is to inform the press and the public about the daily happenings of the administration. Also‚ the press secretary is given information about presidential visitors‚ the president’s daily schedule and the administration’s official stance on events or issues. In more detail‚ the press secretary is in charge of crisis management and promoting a positive image of the administration. Working closely with government staff‚ the press secretary reports the
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The Role of Women within Orthodox Judaism 1 Since the beginning of the Jewish religion‚ women have had what seems to be a marginalized role that encompasses almost every facet of life. In many cases within the body of Jewish texts‚ clear misogynist statements and commentary are made dealing with every aspect of what it means to be female. Within the Orthodox movement‚ these restrictions appear to be the most prevalent. Through examination of the role of women within the key
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Tim’s Speedy Delivery Service is looking an employee to fill a newly created position due to the increased workload the company is facing. The company wants to ensure it stays true to its mission by providing customers with a reliable and diligent delivery service for a wide array of goods. The business is locally owned and is small in size consisting of only 15 employees. The owner is laid back and promotes employees interacting with customers since he highly values customer satisfaction. He believe
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Level 2 Certificate in International Trade and Logistics Operations (3293-01) Candidate logbook 501/1989/8 www.cityandguilds.com September 2011 Version 1.0 About City & Guilds As the UK’s leading vocational education organisation‚ City & Guilds is leading the talent revolution by inspiring people to unlock their potential and develop their skills. We offer over 500 qualifications across 28 industries through 8500 centres worldwide and award around two million certificates every year. City &
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Keeping fit What are the best ways to keep fit? Do you think most people consider exercise a chore or do they find it fun? What is the most popular form of exercise in your country? Healthy lifestyles Do you think people in your country are less healthy than they used to be? How can we encourage young people to stay healthy? Should governments intervene to force people to be healthier? Sample answers: What are the best ways to keep fit? The best way to keep fit is to do exercise
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