Customer Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties Try and ask short questions that only require short responses. Don’t raise your voice unless requested as most speech-impaired customers can hear and understand. If you don’t understand‚ ask the person to repeat what
Premium Customer Customer service Hearing impairment
Anglicanism is a tradition within Christianity comprising the Church of England and churches which are historically tied to it or have similar beliefs‚ worship practices and church structures.[1] The word Anglican originates in ecclesia anglicana‚ a medieval Latin phrase dating to at least 1246 that means the English Church. Adherents of Anglicanism are called Anglicans. The great majority of Anglicans are members of churches which are part of the international Anglican Communion.[2] There are‚ however
Premium Anglicanism Bishop Catholic Church
Week #4 Article #1 and #2 Nathalia Chaddad Fit For Life #1 Relaxing helps you lose weight When diet and exercise go well‚ thank you‚ but if the pointer of the balance insists climb‚ the blame can be stress. Or better: a gene that‚ in moments of nervousness‚ responds by releasing protein urocortin 3‚ which increases cravings for sweet and fatty foods‚ and changes the way the body uses insulin‚ a hormone essential in the transformation of sugar energy. The discovery is of Israeli scientists and
Premium Inflammation Obesity Nutrition
Keeping fit and doing sport. In my opinion ‚ people can’t do without sport. They go in for sports for different reasons. First of all sport helps us stay in good shape‚ to keep fit and to be healyhy.It makes us strong and fast. What is more sport builds our character. It teaches us to win and lose and to overcome difficulties.It goes without saying that sport makes us more organised and better disciplined in our daily activity.Besides‚it is a good way to spend you free time and to make new friends
Premium Coca-Cola Health Personal life
English Assessment Task 2 Part A: By Nathan Brandrick. Text One - Visual: a) Text One represents the concept of discovery through the way that they have pictured the faceless individual in the visual text. The picture shows a faceless man wearing a business attire in front of an eagle soaring through a vast‚ cloud filled sky. The fact that the man is pictured without a face represents
Premium Marie Curie Pierre Curie Nobel Prize
Lindisfarne Anglican Grammar School Year 12 HSC Modern History Personalities in the Twentieth Century Assessment Task 3 – Research and Oral Presentation Task notification and outline Weighting: 30% (Research 20%‚ Oral presentation 5%‚ Source analysis 5%) Assessment task due date: Monday June 22nd 2009‚ by 3:30pm. Scripts of presentation must be submitted via www.turnitin.com‚ details of which will be provided in class. A copy of your powerpoint and script should also be emailed to your
Premium Presentation 20th century Albert Speer
SHC34 SHC34-1.1 Explain what it means to have a duty of care in own work role. A duty of care is a legal obligation imposed on an individual requiring that they adhere to a standard of reasonable care while performing any acts that could foreseeable harm others. A definition from Wikipedia Examples how we do this in my setting. Within our setting we carry out daily checks to ensure that the environment inside and outside is safe before the morning session starts. We have daily cleaning
Premium Management Health care Contract
HSC 2024 Skin is the largest organ of the body‚ covering and protecting the entire surface of the body. The total surface area of skin is around 3000 square inches or roughly around 19‚355 square cm depending on age‚ height‚ and body size. The skin‚ along with its derivatives‚ nails‚ hair‚ sweat glands‚ and sebaceous glands forms the integumentary system. Besides providing protection to the body the skin has a host of other functions to be performed like regulating body temperature‚ immune protection
Free Skin Bedsore
Business Skills Apprenticeship Frameworks: Business & Administration Contact Centre Customer Service Marketing & Communication Sales & Telesales Team Leading & Management Induction (ERR) Workbook December 2010 CfA 6 Graphite Square Vauxhall Walk London SE11 5EE info@cfa.uk.com Tel: 020 7091 9620 Fax: 020 7091 7340 www.cfa.uk.com CONTENTS Welcome and Introduction PAGE How to use this Workbook 4 1 Statutory Rights and Responsibilities
Premium Parental leave Working time Employment
disorders or even suicide. Weight Concern hopes to be able to reduce the problem in this country by promoting a healthier lifestyle and way of eating. Fitness can help you live longer and prevent diseases like heart disease in your future‚ keeping fit can be fun as well. Physical fitness involves 3 main components: strength‚ stamina‚ and flexibility. If you train properly‚ then you are able to generate force with your body. Being strong is useful for all sports as well as for life in general. Life
Free Obesity Nutrition Exercise