At National Extension College‚ my role consists of being the first point of contact with customers who wish to enquire about our courses and/or enrol in our courses. I am expected to answer any queries and guide prospective students through the process of enrolment. Customer Service takes an important stand in any business and it is essentially what my role revolves around. The first thing I do every morning is to turn on my computer and log into ‘Agent’ (the software we use to keep track of the
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[pic] NCFE Level 2 Certificate in Healthcare Support Services (600/1290/0) Evidence Tracking Sheet Learner name: Tracking your evidence During your course your Assessor will ask you to carry out work either in the classroom‚ in your workplace or at home which you’ll keep as evidence of your learning. The work you produce (evidence) will be assessed by your Assessor to make sure you’ve covered everything in sufficient detail. Your evidence could be made
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BA218 – Research Information 1.1 Give reasons for agreeing objectives and deadlines for researching information Agreeing objectives is essential for a team or individual to know what they are focusing on to avoid wasting resources and time. Deadlines strongly affect what you research‚ for example‚ if a deadline of one week is agreed for writing a newspaper‚ you wouldn’t want to include today’s news as it would be very outdated by the time of publication. 1.2 Give reasons for identifying and
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This archive file of CRJ 305 Week 4 Discussion Question 1 Restorative Justice comprises: Community Court has become a widely used and useful tool in addressing quality of life issues and crimes that affect the surrounding community. How is Restorative Justice being used in this forum and how does Restorative Justice work as a crime prevention tool? What are the benefits of Restorative Justice to the Community? What are the benefits to the Offender? Explain in at least 200 Law - General
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Give 3 examples of what you can do in your day to day work to support equality and inclusion and reduce discrimination I could support equality and inclusion in my day to day work by involving everyone in activities and and making them feel included. I could also have chats with the service users to make them feel comfortable and feel that someone cares and is there for them when they feel down and know that they can talk to me when ever they want. I could reduce discrimination by challenging it
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Unit 322 – Managing and Organising Meetings When I plan and organise a meeting I have to ensure everything is taken into consideration in order to help guarantee the meeting runs smoothly and everything is as the Councillors and officers expect it to be. First on the list is to ensure a room has been booked and if it hasn’t to book a room for the appropriate time and ensure there is sufficient parking available for the Councillors and any external officers. I do this by calling Mouchel and booking
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Principles of Management and Leadership Unit 1 Introduction For the purpose of the assignment “Principles and theories of management and leadership” I will also be focusing this assignment around my clinical role and work place. I am currently employed as a clinical deputy manager in a 37 bedded nursing home‚ my role consists on both management and leadership‚ the majority of the time is spent managing the home‚ however when we are short staffed as a registered nurse I will step in and become
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Arlene Serna Striegl AP World History Block 2 5 November 2013 Word Count 650 Unit 3 Essay 3: Continuity and Change between 600 to 1450 CE. Between 600 and 1450 CE.‚ trade and exchange continually remained important and influential in around Eurasia and as well as in the Mexica society. Trade and exchange were main ideas that were both useful and necessary for success during this time. In Eurasia the use of the Silk Road and the Indian Ocean were both used as important trade routes. The
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Unit 3 – 4.1 It is important that you are aware of the signs‚ symptoms and indicators of child abuse; because when you see child is not happy or there is a change in personality then this could raise concerns that a child is being neglected or abused. There are different types of signs and symptoms ‚ changes in behaviour and indicators that this abuse is occurring‚ these are: Physical abuse‚ bruises to the eyes‚ mouth‚ or ears‚ fingertip bruising (grasp mark)‚ bruises of different ages in the same
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MANAGE HEALTH AND SAFETY ACROSS AN ORGANISATION UNIT REF NO: H/600/9707 10.1.1 10.1.2 10.2.1 10.2.2
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