Business Skills Apprenticeship Frameworks: Business & Administration Contact Centre Customer Service Marketing & Communication Sales & Telesales Team Leading & Management Induction (ERR) Workbook December 2010 CfA 6 Graphite Square Vauxhall Walk London SE11 5EE info@cfa.uk.com Tel: 020 7091 9620 Fax: 020 7091 7340 www.cfa.uk.com CONTENTS Welcome and Introduction PAGE How to use this Workbook 4 1 Statutory Rights and Responsibilities
Premium Parental leave Working time Employment
Ashley Holland NVQ 5 Dementia Dementia is a collection of different symptoms these could include‚ memory loss (this being the most common association)‚ difficulties with thinking and problem solving or language‚ dementia is caused by damaging of the brain tissue from diseases‚ such as strokes‚ Alzhiemers‚ picks and lewy bodies. Alzheimer’s disease (AD) is classically defined as a dual clinicopathological entity. The cause of Alzheimer’s disease is unknown. This gap in knowledge has created
Premium Alzheimer's disease Brain Neuron
Assignment 305 Ai Assignment 305 Aii Promoting person-centred values We all have our own values that have developed as a result of our family and childhood experiences‚ and as a result of our friendships and relationships. Our values are also influenced by people in our local community‚ as well as by national figures and the media. Support workers in social care are expected to promote particular values. There are two important points to note. First‚ the idea that learning disability workers
Premium Sociology Social work Self-esteem
The 1970 Mustang Boss 302 is a beautiful‚ well-built piece of machinery. There are many different items‚ ranging from tiny to large‚ that make up a 1970 Mustang. The Boss 302 can be divided into four parts categories the body‚ the chassis‚ the drivetrain‚ and the interior. Without any one of these four parts the car would not be itself. The body is what gives the Mustang its beauty. The chassis keeps the car together and rolling. The drivetrain makes the car move‚ and without the interior‚
Premium Automobile Four-wheel drive Vehicle
Roles & Responsibilities The Assessor is responsible for assessing the NVQ. The assessor works with the candidate in the following ways: Inducting the candidate into the NVQ and explaining what needs to be done Identifying any additional requirements Setting and modifying learning targets Planning assessments Undertaking a range of assessment activities Providing constructive feedback to the candidate concerning his or her competence and progress Recording assessments Reviewing progress
Premium Evaluation Management Assessment
This sample unit is taken from Heinemann’s NVQ/SVQ Level 3 Teaching Assistant’s Handbook: Secondary Schools‚ 2nd edition - 9780435449391. Find out more or order online at www.heinemann.co.uk/teachingassistants. 31 Prepare and Maintain the Learning Environment This unit looks at some of the different areas in which you will work within the school environment. It considers how you will need to familiarise yourself with different locations within the school and be able to work safely in them
Premium Education Teacher Learning
Kasia Balicka Safeguarding Adults [pic] [pic][pic] Physical abuse includes hitting‚ pinching‚ sapping‚ pushing‚ kicking‚ physical restraining someone in an inappropriate way. Signs: • Unexplained or inappropriately explained injuries. • Unexplained cuts or scratches to mouth‚ lips‚ gums‚ eyes or external genitalia. • Unexplained bruising to the face‚ torso‚ arms‚ back‚ buttocks‚ thighs in various stages of healing; collections of bruises that form regular
Free Abuse Health care Child abuse
Case 5.6 4.) Per Section 302(a)(5)(B) and 302(a)(6) of SARBOX‚ “ the signing officers have disclosed to the issuer’s auditors and the audit committee of the board of directors (or persons fulfilling the equivalent function) -----any fraud‚ whether or not material‚ that involves management or other employees who have a significant role in the issuer’s internal controls; and the signing officers have indicated in the report whether or not there were significant changes in internal controls or other
Premium Corporate governance Internal control Enron
Unit 302 Schools as organisations Outcome 1 A1.1 Every three and four year old child is entitled Voluntary-aided schools (VA) schools are maintained schools and often‚ but not always‚ have a religious character. These schools are eligible for capital funding by grant from the Department‚ to free early years education. Funding is available for 12.5 hours a week and 38 weeks per year. Free places are available in school nurseries and private day nurseries. A1.2 Community Schools –
Free School types Education in England
Unit 4222-302 Engage in personal development in health‚ social care or children’s and young people’s settings (SHC 32) Outcome 1 Understand what is required for competence in own work role 1) Describe the duties and responsibilities of own work role To assist service users with everyday tasks such as washing‚ toileting‚ dressing‚ eating‚ drinking. To assist with mobility and disability. To help in the promotion of mental and physical activity through talking
Premium Health care Sociology Management