Unit 1: Use and develop systems that promote communication 1. In my line of work there are many groups of people that I have to communicate with‚ for instance the service users receiving our services‚ their advocates and their close family and friends‚ current candidates‚ new potential candidates and service users‚ outside agencies such as Care Quality Commission‚ Social workers‚ Health Professionals also my employees and managers. Although I have not yet needed to communicate with POVA/SOVA‚ ISA
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Introduction In this task I will be demonstrating effective customer service with three different customers. Scenario 1: A customer has emailed me regarding a visit to the centre regarding a visit to the centre. He has an 11 year old daughter who is in a wheelchair and would like you to phone him regarding his stay‚ access to the centre and any other features that may be relevant. Scenario 2: I am a customer service manager at Trafford centre and I have just received a phone call informing you
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University for Development Studies FELBS Department of Accounting‚ WA Campus BACHELOR OF ARTS IN INTEGRATED BUSINESS/MANAGEMENT STUDIES COURSE OUTLINE IBM/IMS03:Management Information Systems Lecturer:Ibrahim Osman Adam yiblam@yahoo.com ; 0208829376 Course Description: The purpose of this course is to expose undergraduate students to the basic principles that underlie the successful application of Management Information System applications and to give a managerial perspective of MIS to the students
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Principles of Personal development In adult social care settings Task A Guidance You are going to be a mentor for a new social care worker as part of their induction process. Part of your role is to help them prepare for the review after their probation period. Ai) Create a guide for the new social care worker about how to reflect on their practice. The guide must include the headings listed with an explanation for each. a) What is reflective practice? b) Why is reflective practice important
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Katie Louise Harris 9 Tremabe Park‚ Dobwalls‚ Liskeard‚ Cornwall‚ PL14 6JS Student Number: HAR013AQ Tutor: Sarah Willcocks Course: Advanced Psychotherapy Assignment Two 1. What might a client’s appearance include evidence of? Subjective distress Disturbance of thought or feeling Expressing behavior subconsciously 2. What should a therapist be aware of when taking note of a clients manner and content of talk? Slowing Incoherence Evasiveness Flights of
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Unit 31 1.1 analyse how a range of factors can impact on individuals with sensory loss. A range of factors can impact individuals with sensory loss‚ such as blind or partly sighted individuals struggle to read peoples facial expressions‚ which are important for communication. Also not realizing someone is talking to an individual if they are walking past or stood behind them can be frustrating. Written communication can also be problematic for partly sighted individuals. Larger font may help overcome
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Evidence Record Sheet Learner Name: Date of Activity: Evidence Recorded as: Direct Observation or Expert Witness Testimony Work Products Questioning / Professional Discussion Witness Testimony Project / Assignment Reflective Account / Case Studies Performance evidence Under take physiological measurements Assessment Criteria/ Learning Outcomes Principles of blood pressure Blood pressure is the force of blood being pushed against the walls of the blood vessels
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TEACHING ASSISTANT CERTIFICATE LEVEL 2 UNIT 1 SUPPORTING THE TEACHER TASK 1 Describe the key aspects of the role of a teaching assistant. The key aspects of a teaching assistants’ role covers four main areas: Supporting the teacher‚ supporting the pupil‚ supporting the curriculum and supporting the school. To support the teacher‚ a teaching assistant will work under the class
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Page West Lancashire College CANDIDATE’S EVIDENCE REPORT Candidate’s Name Sharon Tilburn Location ……………………………. Date ………………………………………… Time ………………………………… Assessor’s Name ………………………… Evidence Gathering Method:- Direct Observation Reflective Account Witness Testimony Written/oral Questioning Expert Witness Work Products Simulations Project/Assignment Professional Discussion
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The importance of inclusive practice‚ in promoting equality and supporting diversity. Inclusion is the opposite of discrimination‚ by promoting inclusion we are supporting equality and diversity and challenging discrimination. Being able to accept and understand each other’s culture‚ race and religion is vital to successful social integration and a productive working environment. Equality means all people have the same value. I believe we shouldn’t treat people the same way. We need to recognise
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