Introduction In this task I will be demonstrating effective customer service with three different customers. Scenario 1: A customer has emailed me regarding a visit to the centre regarding a visit to the centre. He has an 11 year old daughter who is in a wheelchair and would like you to phone him regarding his stay‚ access to the centre and any other features that may be relevant. Scenario 2: I am a customer service manager at Trafford centre and I have just received a phone call informing you
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Task A Ai) Staff‚ Government websites and up to date books.Aii) a) Sickness‚ Holiday allowance and Hours of work. b) Health and safety at work act‚ Employment right act and the equality act. Aiii) Employment law exists to uphold the rights of the employer and their employees and to prevent any exploitation. Task B Bi) In the terms and conditions‚ it describes a few things. Here are only a few. The first being the hours of work and how it will be worked. I am full time and therefore will
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Katie Louise Harris 9 Tremabe Park‚ Dobwalls‚ Liskeard‚ Cornwall‚ PL14 6JS Student Number: HAR013AQ Tutor: Sarah Willcocks Course: Advanced Psychotherapy Assignment Two 1. What might a client’s appearance include evidence of? Subjective distress Disturbance of thought or feeling Expressing behavior subconsciously 2. What should a therapist be aware of when taking note of a clients manner and content of talk? Slowing Incoherence Evasiveness Flights of
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Task B – Your Work Role Bi - Describe Terms Conditions of Contract of Employment Job Description‚ Defining my Role‚ Responsibilities as well as the roles of others such as Managers & Supervisors. Entitlement‚ Such as Rate of Pay‚ Holidays‚ Sickness Benefit‚ Pensions & Expenses. Responsibilities‚ Working Hours‚ Illness‚ Absence‚ Complaints Procedures‚ Notice Periods (leaving & dismissal)‚ Company Dress Code‚ Changes in Circumstances‚ Assessments & Training. General‚ Correct
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Unit 31 1.1 analyse how a range of factors can impact on individuals with sensory loss. A range of factors can impact individuals with sensory loss‚ such as blind or partly sighted individuals struggle to read peoples facial expressions‚ which are important for communication. Also not realizing someone is talking to an individual if they are walking past or stood behind them can be frustrating. Written communication can also be problematic for partly sighted individuals. Larger font may help overcome
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Evidence Record Sheet Learner Name: Date of Activity: Evidence Recorded as: Direct Observation or Expert Witness Testimony Work Products Questioning / Professional Discussion Witness Testimony Project / Assignment Reflective Account / Case Studies Performance evidence Under take physiological measurements Assessment Criteria/ Learning Outcomes Principles of blood pressure Blood pressure is the force of blood being pushed against the walls of the blood vessels
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TEACHING ASSISTANT CERTIFICATE LEVEL 2 UNIT 1 SUPPORTING THE TEACHER TASK 1 Describe the key aspects of the role of a teaching assistant. The key aspects of a teaching assistants’ role covers four main areas: Supporting the teacher‚ supporting the pupil‚ supporting the curriculum and supporting the school. To support the teacher‚ a teaching assistant will work under the class
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Page West Lancashire College CANDIDATE’S EVIDENCE REPORT Candidate’s Name Sharon Tilburn Location ……………………………. Date ………………………………………… Time ………………………………… Assessor’s Name ………………………… Evidence Gathering Method:- Direct Observation Reflective Account Witness Testimony Written/oral Questioning Expert Witness Work Products Simulations Project/Assignment Professional Discussion
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The importance of inclusive practice‚ in promoting equality and supporting diversity. Inclusion is the opposite of discrimination‚ by promoting inclusion we are supporting equality and diversity and challenging discrimination. Being able to accept and understand each other’s culture‚ race and religion is vital to successful social integration and a productive working environment. Equality means all people have the same value. I believe we shouldn’t treat people the same way. We need to recognise
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Promoting choice‚ well-being and the protection of all individuals in a health and social care setting Task E Research at least one theory relating to each of the following: Human growth and development. Identity and self esteem. Loss and change. Write a short example of how each of these theories could be applied to your work. 1) Carl Rogers’ Actualising Tendency – Human Growth and Development 2) Erik Erikson’s Psychosocial theory – Identity and Self Esteem Erikson’s theory has some major
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