Unit 1: Understanding Good Customer Service 1.1- Internal - Manager - Colleague - Suppliers External - Customs - People who buy from you 1.2- Expectations – To come with a good service on their dog - Satisfaction – To see their dog is happy and has a good cut - Connection – What they expected is what they got 1.3 – Characteristics – Requesting services
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Promote communication in health‚ social care or children’s and young people’s settings (SCH31) Outcome 1 – Understand why effective communication is important in the work setting 1.1 – Identify the different reasons people communicate. People communicate in quite a few different ways and not just talking to one another. Each person is different and you will find that depending on the person’s ability to communicate depends on how they communicate. The main reason for communication is to
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For this assignment I will be explaining 10 different factors which may influence communication and what different strategies there are currently available to overcome them in health and social care. The different factors I will be focusing on are: visual difficulties‚ hearing difficulties‚ language differences‚ problems with the environment‚ emotional issues‚ disabilities (physical and intellectual)‚ body language‚ jargon‚ lack of time and cultural interpretations. The first factor is visual difficulties
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Assignment 307 Ai) Data Protection Act 1998‚ Freedom of Information Act 2000‚ Health and Social Care Act 2008‚ and Human Rights Act 1998 Aii) The legal requirements and codes of practice are there to help make sure that you do what is necessary to handle and keep information safe and secure‚ making sure that all information is written legibly‚ and kept in a secure location and only passing information to the relevant people and for the necessary reasons. If electronically kept then passwords
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This pack of BUS 307 Week 2 DQ 2 Expected Values and Decision Trees contains: From the end of Chapter 8‚ consider the two capacity options for Arktec manufacturing from Problem 2 and the three possible demand scenarios from Problem 4‚ then complete Problem 5. First‚ draw the decision tree for Arktec Manufacturing. When drawing your tree‚ assume that managers must select a capacity option before they know what the demand level will actually be. Then‚ calculate the expected value for each decision
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NVQ LEVEL 4 IN HEALTH AND SOCIAL CARE REFLECTIVE ACCOUNT ON HSC 43 At my last annual appraisal - this was attended by myself and my line manager - I was able to look at and evaluate my overall performance over the last year; also‚ the training I have undergone ; and whether I have met all of my training targets that we set at my last appraisal. I brought my up-to-date training file (where I have entered all details of my training and development and certificates achieved)
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NVQ 2 25/3/15 Kym Barratt Unit 13 Dementia Awareness 1. 1.1 Dementia describes a group of chronic degenerative conditions of brain function. The type of dementia will determine the areas of the brain that are affected and its’ progression. It typically affects memory‚ communication skills‚ personality and reasoning. 1.2 The key functions of the brain affected by dementia are memory‚ ability to make decisions‚ ability to use reason and logic‚ personality‚ ability to communicate and
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NVQ in Business Administration Level 2; Unit 3: Work in a business environment Learning outcomes: 1.1 – 5.2 Unit 3: 1.1: Describe what is meant by diversity and why it should be valued. What is meant by diversity is that even if someone may be of the same species there will always be differences in their appearance‚ their personality‚ their beliefs and many other differences. The reason as to why it needs to be valued is because without any form of diversity then everything would
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Assignment 031 Task A A - 1.1. Describe the social‚ economic and cultural factors that will impact on the lives of children and young people. Some learners experience barriers to learning as a result of their ethnicity‚ social group‚ race or culture. Learners from lower socio-economic backgrounds and/or specific ethnic and social groups are more likely to underachieve and this can sometimes lead to disaffection‚ marginalisation by others and in some cases‚ exclusion from the learning environment
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Understand how duty of care contributes to safe practice. 1. Explain what it means to have a duty of care in own work role. It is very important as we are responsible for all the members while they are attending the project and it would not be professional if any of them were to come to any harm. 2. Explain how duty of care contributes to the safeguarding of protection of individuals. Duty of care is a requirement to exercise a reasonable degree of attention and caution to avoid negligence
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