CU1515 Introduction to Communication in Health‚ Social Care or Children’s and Young People’s Settings Aims This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the central importance of communication in such settings‚ and ways to overcome barriers to meet individual needs and preferences in communication. Credit Level 3 2 Assessment criteria The learner can: 1.1 1.2 1.3 Identify different reasons
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Understand how to make telephone calls 1.1 - Describe the different features of telephone systems and how to use them Hold – so that you can hear them but they can’t hear you‚ for example if the person you rang asked a question and you didn’t know the answer‚ you would put them on hold to ask someone within the business. 1.2 - Give reasons for identifying the purpose of a call before making it To understand the purpose of the phone call will make it so that you know what you are talking
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1- Understand the purpose of planning communication. 1.1- Explain reasons for knowing the purpose of communications By knowing the purpose of communication you know how to respond‚ to whether it is designed to start a debate‚ send a message to people or just a general information briefing and know how to interpret the information. It is important for me to know the purpose of communication when I contact another company as I need to find out information and normally very specific
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An Acquired Brain Injury is sudden onset of brain damage that was sustained after birth. Acquired Brain Injury is not hereditary‚ cognetial or a genetic disorder. Acquired Brain Injury can result in physical‚ cognitive‚ behavioural and emotional changes‚ the symptoms can vary dependant on the extent and the locality of the trauma. These changes may not always be permenant dependant on the ABI (Acquired Brain Injury) but most often do cause substantial alterations in a persons character and physical
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Unit 303 1 Understand the importance of diversity‚ equality and inclusion 1.1a Explain what is meant by • Diversity Diversity means people being different and varied having unique and different characteristics‚ including cultural speaking different languages and ethnic backgrounds. We all have different beliefs religion we are all different size shape gender. We have to understand the importance and respecting individual’s‚ “differences” two people are never the same‚ we have to respect that
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Supporting Individuals To Maintain Personal Hygiene 1.1 Explain why Personal Hygiene is important Personal hygiene is important for feeling good‚ clean and comfortable. It gives feelings of self worth and makes you feels valued. Also being clean makes you more pleasant for other to be around you 1.2 Describe the effects of poor Personal Hygiene on Health and Well being Not maintaining yours or your clients personal hygiene can I have many effects on health and well being including
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L3 HSC Technical Certificate unit worksheet Unit 301 - Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards 1. Identify the different reasons why people communicate (1.1.1) People communicate to build relationships‚ convey their needs to one another‚ share their ideas‚ express their feelings and socialise in pairs or larger groups. 2. Explain how communication affects relationships in an
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Human Rights Act 1998 This Act promotes anti-discriminatory in a care home because this act helps individuals to stay safe at all times and stay protected from any harm around the society. They help to promote so that service users can feel like they are treated fairly to others in the same quantity no matter what’s the service uses history and background. Dignity in this Act helps to promote the rights of the service user’s personal life and their body so they have some privacy to themselves. This
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Assignment 307 Understand how to handle information in social care settings Task A Short answer questions Ai Identify four key pieces of Legislation and Codes of Practice relating to handling information in social care settings. • Data Protection Act 1998 • Health and Social Care Act 2000 • Employees Policies and Procedures • Freedom of Information Act 2000 Aii Explain how legal requirements and codes of practice affect the day to day work of a social care worker in relation to handling
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NVQ-3 In Health and Social Care By Reflective Account Mandatory Unit (Unit HSC33 A & B) Reflect on and develop your practice Sometime I also come across patients with challenging behaviour. Once I had a patient admitted on my ward named Mr F with challenging behaviour and communication was a problem. Understanding his request I found it very difficult‚ because the communication skills were very limited by the patient. One occasion
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