Julia B 304 Task C Organisational requirements for dealing with complaints Company should have Concerns and Complaints Policy in place. The main aim of it is to ensure that complaints procedure is properly and effectively implemented and that service users feel confident that their complaints and worries are listened to and acted upon promptly and fairly. When dealing with complaints company are to ensure that: service users and their representatives‚ carers and visitors are aware of how
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50118195.CU1530 – promote communication in health social care or children’s and young people’s settings 1.1 Identify the different reasons people communicate To express needs‚ share ideas and information‚ to reassure‚ to express feelings‚ to socialize‚ to share experiences and to ask questions 1.2 Explain how communication affects relationships in the work settings Depending on whether communication needs are met you can encourage an individual to participate or discourage support and trust
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Moreover‚ the Citizen Advice Bureau also helps the service users who wish to make the complaints against the care providers. It also provides advocacy services to the service users who wish to complain. If we have complaint against the individual practitioners then‚ we can make a formal complaint to their respective regulatory body. For instance‚ the regulatory body for nurses and midwives is Nursing and Midwifery council (NMC) and for the doctors is General Medical Council (GMC). If the complaints
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Unit Task 048 Outcome 1.1 Separate document Outcome 2.1 All staff can protect themselves from allegations and complains within their everyday practice by following your settings policies and procedures. You should also avoid being alone in a closed room with a child and all staff and children should be marked on a register when they arrival and depart from the building. If a child is being collected late then 2 members of staff should stay with the child until the parent/carer arrives. When
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Being an intern at a hospice I can imagine can be complex because of the health status of the patients. Special care must be taken not only to ensure the safety of the patient but to their mental and emotional well-being. As Garthwait (2014) explains‚ social workers must be aware and document all findings when it concerns the patient as this is admissible data that can be presented in a legal case. As you mentioned in your video the patient you spoke of had some injuries and was displeased with the
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Social media What is social media? Every day more and more people are interested in what social media actually is and how does it work. This growing interest can be explained by the fact that Internet has started to conquer the world - each passing day the number of Internet users is growing. So what social media is? According to authors of The Social Media Bible Lon Safko and David K. Brave‚ Social media is about enabling conversation. It is also about the ways that this conversation can be prompted
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Safeguarding By Zoe Parkin For the care profession What is abuse? Abuse is when someone does or says something to you that hurts you or makes you feel unhappy‚ scared or angry and does not feel right to you. Abuse is wrong. It can happen anywhere. It can be done by anyone - even people that you know. You might not feel that you can stop them on your own. It is important to stop abuse‚ either by yourself or with support. This booklet can help you know what to
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for doing the same job and hours. Part-time employees are refused the training offered to full-time employees. Indirect discrimination may include: Insisting all employees must do night shifts as this could exclude those who have children to care for. Advertising a job to a certain age group as this could exclude those below and above the age group. Not making reasonable adjustments at work could exclude those employees with a disability. 1.3 Often in our everyday life we think with
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Carer in today’s society‚ I will write in detail about the role of the carer and the tasks which a typical carer will carry out. I will also explore the physical and physiological effects it takes on the Carer‚ the difficulties they encounter and the rewards they reap. Usually when we think of a ‘Carer’ people often assume it is somebody that works in a retirement home‚ somebody that looks after somebody who needs care in a profession. What it really means is somebody that looks after a relative‚ friend
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order on0@ )ugust ?@@1.The case caused shock and concern among the public and in /arliament‚ partly because of themagnitude of /eters injuries‚ and partly because /eter had lived in the 6ondon (orough of 4aringey‚ 9orth 6ondon‚ under the same child care authorities that had already failed ten years earlier in the case of Gictoria *limbiH. That had led to a public en8uiry which resulted in measures being put in place in an effort to prevent similar cases happening./eters mother Tracey *onnelly‚ her
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