Methods of communication 1. The porridge that a guest has ordered is not available. Verbal. The best approach in this situation is to speak to the guest face to face and apologise whilst explaining why the porridge is unavailable. 2. A customer has been spoken to and treated rudely‚ they have written a formal complaint in writing. Written The reply could be in an e-mail or a letter depending in the information gathered from the customer. 1b) Based on the information
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order to achieve what needs to be. In a personal relationship the emphasis is much more on shared interests. In a hospital environment there are many different types of working relationship. The way in which you interact with colleagues at the same level as you‚ is different from how you would address the Ward Sister/Matron‚ Doctor/Consultant; and that is different again from how you converse with patients/visitors. For each‚ a separate type of relationship is formed‚ as some are more formal then others
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Unit 202 Improve own performance in a business environment 1. Understand how to improve own performance 1.1 Explain the purpose and benefits of continuously improving performance at work I believe the purpose and benefits of continuously improving my performance at work are to: * To exceed my limitations. * Achieve personal goals. * Impress corporate officials. * Increase income if on a piece-rate. * Self-motivation. * Satisfaction. 1.2 Explain the purpose and benefits
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discussion with your employer if you are employed as a personal assistant. Bi Describe the terms and conditions of your employment as set out in your contract of employment or employment agreement. Job description - defining the role‚ responsibility level. Entitlement - rate of pay‚ holiday entitlement‚ retirement and ill-health benefits‚ bonus/overtime rates‚ uniform and/expenses allowances.
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BTEC Level 2 Certificate in Preparing to Work in Adult Social Care Unit 4 Principles of safeguarding and protection in health and social care Unit sector reference: HSC 024 Level 2 Credit value: 3 This unit introduces the important area of safeguarding individuals from abuse. It identifies different types of abuse and the signs and symptoms that might indicate abuse is occurring. It considers when individuals might be particularly vulnerable to abuse and what
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D1 There are many settings where children can play. I am going to identify three of these settings. 1) A crèche. 2) An after school club. 3) An infant school. D2 For these play settings‚ they are set for particular ages and for children who may need them. Also each setting has a stage of play; I am going to explain the stage of play‚ age and why children go to them for. Crèche It is mainly for children aged six weeks to three years. It is a setting which will teach children different
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Electricity at Work regulations 1989 * Manual Handling Operations Regulations 1992 * Reporting of Injuries‚ Diseases and Dangerous Occurrences Regulations 1995 * Communicable diseases and infection control * Working Time Regulations 1998 * Care Standard Act 2000 * Control of exposure to Hazardous to Health 1999 * Food Safety Act 1990 and Food Hygiene Regulations 2005. * Environmental Protection Act 1990 2.2. The main points of the health and safety policies
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imaginations and creative skills to paint a picture possibly showing their emotion in the painting. “A creative activity involves expression of imaginative skills.” (Babies and Young Children‚ nelson thornes‚ page 99) This activity could be for children aged 2 to 11 years and the purpose of this activity would be to develop creative skills and also help with fine motor skills (this would be for the younger children)‚ it would also encourage social skills because children tend to talk to each other when they
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1.1- Describe how current health and safety legislation‚ politics and procedures are implemented in the setting Within my work setting we have to follow the health and safety act 1974. This act ensures that: Reporting or dealing with any hazards such as making sure that there are no equipment are on the classroom floor including the children’s coat are hanged up and not left on the floor. No cables are sticking out from anywhere and it is tucked away properly. Making sure the windows can open and
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The subject of my research paper is about Hospital Associated Infections. This isn’t as general topic as a lot of my classmates picked. Hai’s in the most basic sense is an infection that a patient acquires in a healthcare setting that didn’t have before they entered into the healthcare setting. I work in a hospital and hai’s are unfortunately very common in hospitals and more common than most people realize. I wanted to research this topic because I have seen the impact to patients when their health
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