Unit two: Principles of providing administrative services Assessment Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how/when they would be used. Feature How / when used Answer phone Answer phone is used when there is nobody on the end of the line to take the call it is used to leave a message for the person you
Premium Customer service Customer Sales
care is a legal obligation imposed on an individual requiring that they adhere to a standard and reasonable care while performing any acts that could foreseeable harm others. By including‚ daily cleaning rotas for staff to stop spread of germs and infections. To have first aid trained staff and to include body maps for when individuals go home and come back from home if they have any marks‚ cuts or bruises on them. Duty of care includes the following: to keep individuals safe to keep individuals
Premium Pleading Tort Complaint
4222-249 Level 2 Principles of supporting an individual to maintain personal hygiene 1.1 Explain why personal hygiene is important? Personal hygiene is important for making you feel good‚ clean and comfortable‚ by following good personal hygiene it helps to eliminate a reduction of body odour which can be unpleasant for the person and others around them. Personal hygiene makes you have feelings of self-worth and can make you feel valued. By following this it can help prevent infections from forming
Premium Hygiene
1. Draw and label a diagram of a shoulder joint. LO 1.1 2. Describe the impact of specific conditions on the correct moving and positioning of an individual? LO 1.2 Many individuals who use health and social care services need help and support to move and change position.Organisations that provide support in this way are obliged to have in place procedures and agreed ways of working that describes exactly how each manoeuvre be carried out. 3. What health and safety factors have
Premium Tour de Georgia UCI race classifications Occupational safety and health
Accident Prevention System for Automobiles ACCIDENT PREVENTION SYSTEM FOR AUTOMOBILES Dept Electronics and Communication Engineering Page 1 Accident Prevention System for Automobiles CHAPTER 1 INTRODUCTION Dept Electronics and Communication Engineering Page 2 Accident Prevention System for Automobiles INTRODUCTION The population of our country has been increasing rapidly which indirectly increases the vehicle density and leads to many road accidents. The aim of the
Premium Resistor Capacitor
Level 2 Certificate in International Trade and Logistics Operations (3293-01) Candidate logbook 501/1989/8 www.cityandguilds.com September 2011 Version 1.0 About City & Guilds As the UK’s leading vocational education organisation‚ City & Guilds is leading the talent revolution by inspiring people to unlock their potential and develop their skills. We offer over 500 qualifications across 28 industries through 8500 centres worldwide and award around two million certificates every year. City &
Premium Transport
Compare and contrast relapse prevention strategies in recovery from smoking Smoking is one of the high-risk influences on human beings. According to World Health Organization (2013)‚ 6 millions of smokers who killed by tobacco each year in the worldwide‚ and more than five million adults dead by smoking-related causes. A brief statistics shows that causing approximately 36% of deaths from lung diseases‚ 28% of deaths from cancers and 14% of deaths from heart diseases (Action on Smoking and Health
Premium Tobacco smoking Nicotine Tobacco
Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
Premium Customer Telephone Customer service
The interview I conducted took place in the city of Panorama on a Friday (May 20‚ 2016) after noon at 2:00pm. The interview was conducted inside Clinica Medical San Miguel and the doctor whom was interviewed was DR. Mariano Panes. Dr. Panes has his Medical Degree and was received from the University of Santo Tomas in 1976. Dr. Panes has thirty- six years of experience within the medical field and is a primary care doctor in general practice. He is currently affiliated with four hospitals around the
Premium Infectious disease Medicine Infection
Dengue Virus Infection I. What is the name of the disease? What is the name of the pathogen that causes this disease? A. Dengue fever 1. Four related viruses 2. DENV 1‚ DENV 2‚ DENV 3 or DENV 4 B. Dengue Virus Infection II. What are some characteristics of the pathogen? How is the pathogen grown in the lab? A. Single stranded RNA virus 1.Positive strand virus of the family Flaviviridae 2. Virus enveloped with a lipid membrane. B. Replication grown in serum
Premium Malaria Dengue fever Mosquito