Introduction In this task I will be demonstrating effective customer service with three different customers. Scenario 1: A customer has emailed me regarding a visit to the centre regarding a visit to the centre. He has an 11 year old daughter who is in a wheelchair and would like you to phone him regarding his stay‚ access to the centre and any other features that may be relevant. Scenario 2: I am a customer service manager at Trafford centre and I have just received a phone call informing you
Premium Customer service Customer Good
CYPW Level 2 Unit SHC22 Introduction to communication in health social care or childen’s and young peoples setting. Task 1 – Links to learning outcome 1‚ assessment criteria 1.1‚ 1.2 and 1.3 1.1- Describe the duties and responsibilities of your role: To assist and support the Early Years Leader. Work as a member of the staff team‚ under the supervision of the Early Years Leader‚ to provide safe‚ high quality care and education for all attending pre-school. To support each child’s
Premium Data Protection Act 1998 Policy Public policy
Task A Ai) Staff‚ Government websites and up to date books.Aii) a) Sickness‚ Holiday allowance and Hours of work. b) Health and safety at work act‚ Employment right act and the equality act. Aiii) Employment law exists to uphold the rights of the employer and their employees and to prevent any exploitation. Task B Bi) In the terms and conditions‚ it describes a few things. Here are only a few. The first being the hours of work and how it will be worked. I am full time and therefore will
Premium The Residents National Vocational Qualification
SHC 31: PROMOTE COMMUNICATION IN HEALTH‚ SOCIAL CARE OR CHILDREN’S AND YOUNG PEOPLE’S SETTINGS. 1.1. Identify the different reasons people communicate. I am working in a sector that is mainly about relationships and communication. That’s why I have to make sure I am a good communicator and build relationships that will lead to confidence and trust between me‚ the parents and their children. At the start we are building a new relationship by just a smile and a friendly “Hello”. Then we
Premium Communication Nonviolent Communication Writing
Katie Louise Harris 9 Tremabe Park‚ Dobwalls‚ Liskeard‚ Cornwall‚ PL14 6JS Student Number: HAR013AQ Tutor: Sarah Willcocks Course: Advanced Psychotherapy Assignment Two 1. What might a client’s appearance include evidence of? Subjective distress Disturbance of thought or feeling Expressing behavior subconsciously 2. What should a therapist be aware of when taking note of a clients manner and content of talk? Slowing Incoherence Evasiveness Flights of
Premium Mind Psychology Thought
Task B – Your Work Role Bi - Describe Terms Conditions of Contract of Employment Job Description‚ Defining my Role‚ Responsibilities as well as the roles of others such as Managers & Supervisors. Entitlement‚ Such as Rate of Pay‚ Holidays‚ Sickness Benefit‚ Pensions & Expenses. Responsibilities‚ Working Hours‚ Illness‚ Absence‚ Complaints Procedures‚ Notice Periods (leaving & dismissal)‚ Company Dress Code‚ Changes in Circumstances‚ Assessments & Training. General‚ Correct
Free Employment Discrimination
Unit 31 1.1 analyse how a range of factors can impact on individuals with sensory loss. A range of factors can impact individuals with sensory loss‚ such as blind or partly sighted individuals struggle to read peoples facial expressions‚ which are important for communication. Also not realizing someone is talking to an individual if they are walking past or stood behind them can be frustrating. Written communication can also be problematic for partly sighted individuals. Larger font may help overcome
Premium Ear Deaf culture Hearing impairment
Evidence Record Sheet Learner Name: Date of Activity: Evidence Recorded as: Direct Observation or Expert Witness Testimony Work Products Questioning / Professional Discussion Witness Testimony Project / Assignment Reflective Account / Case Studies Performance evidence Under take physiological measurements Assessment Criteria/ Learning Outcomes Principles of blood pressure Blood pressure is the force of blood being pushed against the walls of the blood vessels
Free Blood pressure Hypertension
TEACHING ASSISTANT CERTIFICATE LEVEL 2 UNIT 1 SUPPORTING THE TEACHER TASK 1 Describe the key aspects of the role of a teaching assistant. The key aspects of a teaching assistants’ role covers four main areas: Supporting the teacher‚ supporting the pupil‚ supporting the curriculum and supporting the school. To support the teacher‚ a teaching assistant will work under the class
Free Teacher Education Teaching
Page West Lancashire College CANDIDATE’S EVIDENCE REPORT Candidate’s Name Sharon Tilburn Location ……………………………. Date ………………………………………… Time ………………………………… Assessor’s Name ………………………… Evidence Gathering Method:- Direct Observation Reflective Account Witness Testimony Written/oral Questioning Expert Witness Work Products Simulations Project/Assignment Professional Discussion
Premium Abuse Child abuse Human sexual behavior