Sammanfattning – KURS 190: FÖRETAGANDE – OPERATIONS MANAGEMENT – VT08 Operations management p. 3-35 What is operations management? Operations management is the activity of managing resources which are devoted to the production and delivery of products and services. 3 core functions Marketing function – communicating the products to the market. Product/service development function – creating new products/services. Operations function – fulfilling customer requests. Support functions
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School Master of Science in Global Operations ISOM 5700 Operations Management Fall 2014 Instructor: Professor Albert Y. Ha Department of Information System‚ Business Statistics and Operations Management Room 4023‚ LSK Business Building (852) 2358 7724 imayha@ust.hk http://www.bm.ust.hk/~isom/staff/imayha.html Teaching Assistant: Edmond Ho imhcf@ust.hk Course web site: http://lmes2.ust.hk Course Description Operations management is the management of business processes that produce
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Case: Contact Centers Should Take a Lesson from Local Business 1. What lessons are there from these two examples for contact (call) center managers? Services are different from manufacturing‚ with the key service difference being the interaction of the customer in the delivery process. Service design is no longer considered to be an art form as logical approaches to better design and management of service systems are emerging. In a facilities-based service‚ the customer must go to the service
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Problem Set 1 Problem 1 Which project should the firm select? Why? Project B: Managers should try to maximize their stock’s intrinsic value while also bringing in revenue. The P/E ratio shows the dollar amount investors will pay for $1 of current earnings. Problem 2 If most investors expect the same cash flows from Companies A and B but are more confident that A’s cash flows will be closer to their expected value‚ which company should have the higher stock price? Explain. The primary
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Introduction to Operations Management Learning Objectives * Define the term operations management * Identify the three major functional areas of organizations and describe how they interrelate * Compare and contrast service and manufacturing operations * Describe the operations function and the nature of the operations manager’s job * Differentiate between design and operation of production systems * Describe the key aspects of operations management
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“MOTIVATION TO WORK IN CALL CENTER” In Partial Fulfillment of the Requirements in HR 315 Submitted to: Prof. Joy Caliao‚ MBA Submitted by: Stephanie C. Nuevo Nathaniel B. Villanueva July 17‚ 2013 Executive Summary Call centers began in the Philippines as plain providers of email response and managing services‚ these have industrial capabilities for almost all types of customer relations‚ ranging from travel services‚ technical support‚ education‚ customer care‚ financial services‚ and online
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EC3314 – Financial Economics Fall 2013 Vinay P NUNDLALL Problem Set 1 Question 1 Explain what is meant by the following: a. A broker holding securities in street name A brokerage account where the customer’s securities and assets are held under the name of the brokerage firm‚ rather than the name of the individual who purchased the security or asset. Although the name on the certificate is not that of the individual‚ they are still listed as the real and beneficial owner and have the rights
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An Investment proposal On Solution Call center Call us now: +88 01720446700 E-mail: info@solution.com Prepared for Mr. Professor. Abdul Hakim Director‚ MBA Program. Bangladesh University of Business & Technology (BUBT) Prepared by: Sazzad Hasan 22nd Intake Id: 10113201541 MBA Program Date of Submission: 14 August 2012. Bangladesh University of Business & Technology (BUBT). Acknowledgement At the beginning I want to remember
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Problem Set 4 1. What determines whether a financial asset is included in the M1 money supply? Why are interest-earning checkable deposits included in M1‚ whereas interest-earning savings accounts and Treasury bills are not? a. Any financial asset that can be easily changed into physical money is included in the M1 money supply. b. Because checkable deposits are easily changed into physical money‚ they are included in M1; however‚ savings accounts and Treasury bills cannot be‚ due to the fact that
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Operations Management Research in Cosmos Holidays Organization Executive Summary Operations management is certainly not an easy task at the same time not an impossible one. Some of the organizations manage their operations exceptionally while some mismanage. In most of the organizations some of its operations are good while some of them are bad. This paper reveals the operations management in Cosmos Holidays Organization. The operational areas in which the organization is good and the ones that
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