Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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Internal Affairs Investigations Mitchell Carrillo Student ID# 4069057 American Military University Professor John F. Hein 05/14/10 Every police department should be open for review and strictly accountable for their officer’s conduct while serving the community. Police employees are expected to maintain themselves in a manner consistent with a standard of professionalism necessary to ensure safety in the community. All citizens have a right‚ in good faith‚ to report a police officer’s
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Accordingly to the Survey‚ One of most common red flags displayed by perpetrators is excessive control issue (23% of cases). In this case study‚ Miano was the only responsible for collecting payment for invoices from accounts payable department‚ in addition‚ he was the only responsible for turning the invoices in to VP for approval as well. It is clear that the fraud has occurred due to lack of separation of duties in processing of invoices. According to the auditor‚ McGrane‚ “For any business transaction
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Professional responsibility is acting toward students in a way that is ethical and consistent with one’s role as a professional person. I will explain the professional duties and responsibilities a classroom teacher must discharge in assessment as well as‚ four responsibilities of students in assessment. The professional duties and responsibilities that a classroom teacher must discharge in the assessment process are to inform students of their rights and responsibilities‚ let them be aware of
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INTRODUCTION Internal auditing is a management-oriented discipline that has evolved rapidly since World War II. Once a function primarily concerned with financial and accounting matters‚ internal auditing now addresses the entire range of operating activities and performs a correspondingly wide variety of assurance and consulting services. By definition‚ according to Institute of Internal Auditors (IIA)‚ internal auditing is an independent‚ objective assurance and consulting activity designed to
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1-pepsico External Environment Consumers today are not as much joyous to cola products as they were before. Age and ethnicity are two main characteristics that affect consumer preference for soft drinks and alternative beverages. With age‚ health concerns become more of a factor when choosing a beverage. To illustrate‚ some studies show that cola products or soft drink in general may cause kidney stones and other related diseases. In contrast to older consumers‚ younger consumers—particularly
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can affect its operation.The business environment consists of the actors and forces that affect an organization’s ability to develop and maintain business with its targeted customers. These are the Micro Environment‚ the Macro environment and the internal environment.The micro-environment of an organization can best be understood as comprising all those other organizations and individuals who directly or indirectly affect the activities of the organization. The following key groups can be identified
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BARTON Whitstable Co Ltd SUB-CONTRACTOR’S PRE-EMPLOYMENT ASSESSMENT & TENDER STAGE QUESTIONNAIRE Revised 14th December 2009 29th January 2010 2nd October 2012 ------------------------------------------------- PRESSMETAL HOUSE ST AUGUSTINES BUSINESS PARK ESTUARY CLOSE WHITSTABLE KENT CT5 2QJ Telephone 01227 792631 Fax 01227 792637 Registered Office: As above Registration No
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Internal Branding: Internal branding is the set of strategic processes that align and empower employees to deliver the appropriate customer experience in a consistent fashion. These processes include‚ but are not limited to‚ internal communications‚ training support‚ leadership practices‚ reward and recognition programs‚ recruitment practices and sustainability factors. Internal branding making sure that members of the organization are properly aligned with the brand ad what it represents. Internal
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Energy Efficient Buildings Internal Heat Gains and Design Heating & Cooling Loads Internal Heat Gains People and electrical equipment in buildings give off heat. These internal heat gains must be included in energy balances on the building or zone to determine the net heating or cooling load. Heat Gain From People Typical sensible‚ latent and total heat rates given off by people are shown in the table below (ASHRAE Fundamentals‚ 2005). The sensible heat gain results from radiation and
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