identify Brad’s major customers • prepare a customer service policy for Brad’s business • prepare a standard for handling complaints • prepare a work instruction for handling a complaint • give an example of how you would change an element of the customer service system in response to the complaint about the quality of the meals • outline how you would change the work culture in the kitchen • outline how you would evaluate the customer service Brad’s Holiday Retreat gives in the future BSB40207
Premium Customer service Service system Service
CHAPTER 1: ORGANIZATIONS AND ORGANIZATIONAL EFFECTIVENESS LEARNING OBJECTIVES 1. Explain why organizations exist and the purposes they serve. 2. Describe the relationship between organizational theory and organizational design and change‚ and differentiate between organizational structure and culture. 3. Understand how managers can utilize the principles of organizational theory to design and change their organizations to increase organizational effectiveness. 4. Identify the three principal ways
Premium Organization Management Organizational studies
* Identify the four major lines. * (1) The heart line. * (2) The head line. * (3) The life line. * (4) The fate line (not everybody has this). * * 3 Interpret the heart line. This line can be read in either direction (from the pinkie finger to the index finger or vice versa) depending on the tradition being followed. It’s believed to indicate emotional stability‚ romantic perspectives‚ depression‚ and cardiac health. The basic interpretations
Premium Finger Middle finger Hand
NATIONAL OPEN UNIVERSITY OF NIGERIA COURSE CODE :MBA 731 COURSE TITLE: ORGANISATION BEHAVIOUR AND THEORY 1 MBA 731 ORGANISATION BEHAVIOUR AND THEORY Designed by: Written by: Josef Bel-Molokwu‚ PhD Josef Bel-Molokwu‚ PhD 2 COURSE GUIDE MBA 731 - ORGANISATION BEHAVIOUR AND THEORY TABLE OF CONTENT 1.0. 2.0. 3.0. 4.0. 5.0. 6.0. 7.0. 8.0. 9.0. 10.0. Introduction 3 3 3 3 3 3 4 4 4 4 Course Content Course Aims Objectives - Course Materials Study Units - The Modules
Premium Organization Organizational studies and human resource management
Organizational Perspectives Arthur Cunhs OM8010 Principles of Organization Theory and Practice Dr. Martin-Lewis March 17‚ 2011 Abstract The modernism and post modernism perspectives are beneficial in the successful operation of Wal-Mart stores. Wal-Mart is one of the most successful organizations with stores foreign and domestic making significant profits. Further‚ Wal-Mart applies both of the organizational perspectives for their advantages in areas such as power‚ structure
Premium Modernism Postmodernism Management
Introduction The theories of `modern’‚ ‘symbolic interpretive’‚ ‘critical theories’ and `postmodern’ are commonly used in intellectual debates on the studies of organization and these various theories are interpreted as perspectives. In this paper I argue that what distinguishes each theory can be understood by its differences in thinking style‚ each having it’s own inclination of ontological commitments and theoretical fixations. Modernism acknowledges the existence of reality regardless of whether
Premium Technology Organization
Andrea K. Rivers ORG6503 : Organizational Theories & System Instructor: Kathleen Henry September 24‚ 2011 Introduction The owner of Creative Colors has taking my advice regarding restructuring and downsizing the company. The organization is now operating much more efficiently and has seen revenues begin to climb in its retail stores. With the improving economic climate in the region and the growing strength of the U.S. dollar compared to the Canadian dollar‚ the owner now sees an opportunity
Premium Porter generic strategies Organizational studies Employment
organisational theory perspectives assist us in acquiring different understandings of Apple‚ its organisational networks and influence? In this essay you must use at least two perspectives to analyse Apple. Success is because of outsourcing. Network and influence meta-therotetical Environmental contingency theory‚ insisutitional theory or stake hodlder theory or enacted envinrment to discuss perception of its envionment. Introduction Tell them what you are doing View through diff organizational network
Premium Max Weber Organizational studies Organizational studies and human resource management
Introduction Modernists perceive organisations as tangibly factual bodies operating in the reality. When the organisation has been well designed and managed‚ the systems of actions and decisions made will be driven by the norms of rationality‚ efficiency and effectiveness to realize the organisation goals such as mission and vision. (Hatch‚ 1997) Critical Theorists view organisation as places where inequalities in power relations will dominate‚ resulting in the exploitation and estrangement of proletariat
Premium Sociology Organizational studies Organization
There have been numerous studies regarding how the influence of technology has brought about change to the structure of an organization as well as its processes. Many of the studies have concluded that the organizational structure is strongly affected by the principal technology which the organization uses. (Volti‚ 2005) Technology‚ in simple terms‚ is seen as the conversion of inputs into outputs using machines‚ equipments and processes. It is a system based on the use of knowledge and organization
Premium Postmodernism Modernism Organization