International Review of Business Research Papers Vol. 3 No.5 November 2007 Pp.123-133 Brand Equity‚ Customer Satisfaction & Loyalty: Malaysian Banking Sector Norbani Che-Ha* and Shahrizal Hashim** Services cannot be seen‚ felt‚ tasted or touched in the same manner in which goods can be sensed. Therefore‚ the key to success in services marketing is to ‘tangibilizing the intangible’ by using an extrinsic cue like a brand. Moreover‚ brands that are high in brand equity are organization powerful
Premium Brand
Through CustomeR SATISFACTION Bahaudin G. Mujtaba‚ Bina Patel‚ Nova Southeastern University‚ Journal of Business Case Studies – Third Quarter 2007 This study was conducted for some of the most successful restaurant one amoung was Mcdonald’ds whose effective management and global expansion strategies has led this corporation to achieve big success. This research was done for Mcdonald’s where they have achieved big success in the food industry by offering best quality product. The research revealed
Premium Customer service Customer relationship management
Introduction Objectives of the Report: Every Study has some Objectives. On doing a course of “Audit & Inspection of Banks” we have to learn a lot of auditing and inspecting tools & techniques. This Study has been undertaken with the following Objectives: » To get an overall idea about the auditing procedure. » Gathering practical knowledge about auditing by solving Cases. » Finding out the appropriate opinion for each of the cases. »Finally generate an idea about the real scenario of how
Free Auditor's report Auditing
2012 MDM Market Leaders & Distribution Trends Report An Annual Update for Premium Subscribers from Modern Distribution Management’s Editors Copyright ©2012 by Gale Media‚ Inc. All rights reserved. Modern Distribution Management® and mdm® are registered trademarks of Gale Media‚ Inc. Material may not be reproduced in whole or in part in any form whatsoever without permission from the publisher. To request permission to copy‚ republish‚ or quote material‚ please call 303-443-5060. 2 2012
Premium Marketing Distribution Vending machine
Creating Good Customer Relationship through Effective Customer Service: A Key to Greater Profitability to Merchandising Business Excellent customer service – the daily‚ ongoing support of a company’s offerings – is critical in creating brand identity and ultimate success. Customer Service is the service provided in sustain somebody financially customer service most often includes answering questions‚ taking orders‚ dealing with transactions and relations‚ handling complaints and perhaps scheduling
Premium Customer service Customer relationship management Customer
BPP Learning media Ltd. (2007) ACCA Study Text Paper F7 Financial Reporting (International): London: BPP House BPP Learning media Ltd. (2007) ACCA Study Text Paper F9 Financial Management: London: BPP House BPP Learning media Ltd. (2007) ACCA Study Text Paper P1 Governance‚ Risk And Ethics: London: BPP House BPP Learning media Ltd. (2007) ACCA Study Text Paper P3 Business Analysis: London: BPP House Central Statistics Office (2010)‚ ‘consumer price index’ Ministry of Finance and
Premium Tourism 1932 1918
Chapter 5: Creating Customer Value‚ Satisfaction‚ and Loyalty GENERAL CONCEPT QUESTIONS Multiple Choice 1. ________ are adept at building customer relationships‚ not just products; they are skilled in market engineering‚ not just product engineering. a. Profit-centered companies b. Customer-centered companies c. Production-centered companies d. Sales-centered companies e. Promotion-centered companies Answer: b Page: 119 Difficulty: Easy AACSB: Reflective Thinking 2. The
Premium Customer relationship management Marketing
Objective Our main objective is to know and evaluate the Digitel’s technical operations and strategies and how they became successful despite of its existing competitors. Central Problem Before the acquisition of the Digitel network‚ a lot of their mobile network subscribers are complaining about the signal that they supplied to their customer especially in Metro Manila area. Sun uses the 1800Mhz band which uses less power but also provides less coverage as opposed to the 900 Globe and Smart user
Free Philippines Mobile phone Cellular network
We travel‚ initially‚ to lose ourselves; and we travel‚ next‚ to find ourselves. We travel to open our hearts and eyes and learn more about the world than our newspapers will accommodate. We travel to bring what little we can‚ in our ignorance and knowledge‚ to those parts of the globe whose riches are differently dispersed. And we travel‚ in essence‚ to become young fools again -- to slow time down and get taken in‚ and fall in love once more. The beauty of this whole process was best described
Premium Travel books Travel literature
FINAL PROJECT REPORT ON PERFORMANCE APPRAISAL AT VERKA MILK PLANT‚ SANGRUR Submitted for the partial completion of the degree of Master of Business Administration at INTERNAL GUIDE: SUBMITTED BY: Mrs. Sheetal Singla Kanwar Pal Singh Roll No.1172569
Premium Milk