INTRODUCTION TO THE STUDY Customer satisfaction is defined as the measurement of how a company’s products or services meet or surpass its customer’s expectations. It is also a measure of how the customer perceives the way the company’s representatives dealt with his or her needs. Customer satisfaction plays an important role in determining the likelihood of an organization’s success and profitability over the long term. It is an important way of business to develop customer loyalty that in turn
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who it is selling its products to‚ rather than what it is selling. Zappos.com mission statement is " to provide the best customer service possible." Employees also call it the wow statement and has been the key factor for Zappos.com quick success in a global scale. This mission statement has helped with employee retention because the company goes through many steps to find objective based employees which clearly fit the company ’s profile. They do mention that they have left behind very talented people
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Objectives of the Project General Objective The main objective of this study is to develop a LAN-Based Sales and Inventory System for FAD24 Convenience Store that will provide a solution for inaccurate outputs caused by manual sales and inventory scheme to make the task easier‚ faster‚ relevant and more efficient. Specific Objectives • To design a prototype that will help them ascertain their goods on hand at any given time‚ and will compute and automatically update databases for each
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THREE PERCEPTIONS OF PROJECT COST ♦This is a shortened version of the “Three Perceptions of Project Cost—Cost Is More Than a Four Letter Word” Article. You may find the full article in Project Management Journal‚ June 1986. ©1987 by the Project Management Institute. Project cost seems to be a relatively simple expression‚ but "cost" is more than a four letter word. Different elements of the organization perceive cost differently‚ as the timing of project cost identification affects their particular
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and Objectives Aim:To create a marketing plan to acquire new customers; primarily students and increase market share. Pamper Me has a large client base but is lacking student consumers. This marketing plan will offer marketing objectives and strategies in order to increase this market share. Pamper Me is not situated on a ‘regular walk to university’ so innovative and strategic recommendations will be required for successful delivery. Objectives: Research and analyse the current customer base
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HUMAN BEHAVIOR IN ORGANIZATION 1. Conflict is the struggle that arises when the goal-directed behavior of another person or group. Whether conflict benefits or harms an organization depends on how it is managed. There are four basic types of conflict and combination of these that can arise in an organization. 1. Issue conflict -is usually a disagreement between two or more groups arising from differences in organizational viewpoint. 2. Intrapersonal - conflict between two individuals
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competitors in the milk tea battle arena * too sweet taste OPPORTUNITIES: * A big and well-lighted signage at the store front to make it easier for newbies to locate the place. * Smaller-sized glasses especially for those with lesser tea-ppetite. Of course‚ they’d be priced accordingly. * Pastries or some other stuff to munch on as we nurse our milk teas. * Less bulky tables/chairs to accommodate more customers * Perhaps‚ a security guard to ensure customer safety as it gets
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this journal is available at www.emeraldinsight.com/1598-2688.htm AJQ 11‚2 146 A study on the customer satisfaction and customer loyalty of furniture purchaser in on-line shop Yongju Jeong and Yongsung Lee Department of Business Administration‚ The University of Incheon‚ Incheon‚ South Korea Abstract Purpose – The paper intends to explore the influencing factors on customer satisfaction and customer loyalty in the internet shopping mall through service quality based on the data obtained
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MCDONALDS McDonalds is the world’s leading food service retailer with more than 30‚000 restaurants in 118 countries serving 46 million customers each day. McDonalds is one of the world’s most well-known and valuable brands and holds a leading share in the globally branded quick service restaurant segment of the informal eating-out market in virtually every country in which they do business. Serves the world some of its favorite foods - World Famous French Fries‚ Big Mac
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Business objectives are the ends that an organisation sets out to achieve. A business creates plans to enable it to achieve these ends. The objectives‚ and plans that an organisation creates are determined by balancing the requirements of the various stakeholders in the organisation. The stakeholders are those individuals and groups that are affected by and have an interest in how the business is run and what it achieves. Every business has a range of stakeholders‚ including: The objectives that a
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