DIPLOMA IN BUSINESS MANAGEMENT (DBM) Answers of Business Communication Case I 1) Comment on the appropriateness of the sender’s tone to a customer. Letter is written in a simple and direct manner. There is no beating about the bush. Letter is brief but its convey the purpose and idea of the writer fully. Impolite and harsh language is avoided. 2. Point out the old – fashioned phrases and expressions. Heading and leatter head Reference Inside address Attention line Subject Salutation
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Career Success Begins With Communication Skills Multiple Choice 1. One of the fastest ways to ensure your career success is to a. learn how to design Web pages. b. post a persuasive résumé online. c. develop excellent communication skills. d. invite your boss out to lunch periodically. ANS: c REF: p. 2 TYPE: Con DIF: 3 TOP: Communication Skills: Your Ticket to Work or Your Ticket Out the Door NOT: Developing excellent communication skills is one of the fastest
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pick up a magazine or a newspaper we are bombarded with advertisements whether for lifestyle products‚ new television shows or any other consumer goods or services that we may or may not need. Now whether one actually takes notice of this non verbal communication between companies and consumers is besides the point and as we are only viewing these images for a few seconds at a time‚ it is understood that the consumer can follow what is going on and is able to read visual images and what the particular
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Jimmy DeVito Professor D’Aloisio COM 229 03 October 6‚ 2012 Analysis of Non-Verbal Communications Everyday in the workplace‚ especially in the relationship between supervisors and non-managerial employees‚ verbal instructions will be given multiple times throughout the workday. But what happens if those instructions aren’t verbal? These “non-verbals” aren’t always clear and sometimes may not even reflect the verbal actions of the supervisor so it can cause confusion and other conflicts in the
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people 1.1 Explain why effective communication is important in developing relationships with C&YP. 1.2 Explain the principles of relationship building with C‚ YP & adults. 1.3 Explain why different social‚ professional and cultural contexts may affect relationships and the way people communicate Section 2 – Understanding how to communicate with C‚ YP & adults 2.1 Explain the skills needed to communicate with C & YP 2.2 Explain how to adapt communication with C & YP for a) the age of child
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Different types of verbal communication: You will speak differently to a four year old than say a two year old. With a two year old‚ the structure of your sentences may be shorter and simpler - because of their understanding. Non Verbal communication: You will use body language and gestures without realising as you ask a child to fetch something from the other side of the room‚ you will speak and point‚ when they bring it over to you‚ you will thank them and smile‚ children can read body
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Introduction:- Nonverbal communication is the process of communication through sending and receiving wordless (mostly visual) cues between people. Messages can be communicated through gestures and touch‚ body language or posture‚ physical distance‚ facial expression and eye contact‚ which are all types of nonverbal communication. Speech contains nonverbal elements known as paralanguage‚ including voice quality‚ rate‚ pitch‚ volume‚ and speaking style‚ as well as prosodic features such as rhythm
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Nonverbal Behavior in Intercultural Business Communication on the Example of Nigeria Team Authoritative Report March 14‚ 2014 Negotiating in business requires taking into consideration numerous factors‚ and when it comes to cross-cultural business‚ an increasingly important role belongs to nonverbal communication. According to Hendon‚ Hendon‚ and Herbig (1996): "Nonverbal behavior may be defined as any behavior‚ intentional or unintentional‚ beyond the words themselves that
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When it comes to non-verbal communication it’s not about what you’re hearing it’s about what you’re not hearing. Body language is a form of non-verbal communication‚ which consists of body posture‚ gestures‚ facial expressions‚ and eye movements. People send and interpret such signals subconsciously. Nonverbal codes are all symbols that are not words‚ including bodily movements‚ use of space and time‚ clothing‚ and adornments and sounds other than words (Pearson‚ 2010). According to the documentary
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Which communication theories that you have researched and applied‚ provide most insight into understanding the dynamics of the observed event? In all communication events‚ unless there is a relationship between actions and words‚ the message can be wrongly interpreted. I observed a conversation between a bartender and a customer in busy and crowded bar. The customer wanted the buy one more double bourbon but the bartender refused to sell to him. This resulted in a series of communication theories
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