INTERNATIONAL JOURNAL of ACADEMIC RESEARCH Vol. 7. No. 1. January‚ 2015 Library of Congress Classification: HB1-3840‚ HD28-70 ANALYSIS OF THE FACTORS AFFECTING CUSTOMER SATISFACTION: CUSTOMER RELATIONSHIP MANAGEMENT APPROACH USING SYSTEM DYNAMICS MODEL (Case study: Mobarakeh Steel Complex) 1 2 EnsiyehTaki ‚ Habib Allah Mirghafoori *‚ Ali Morovvati Sharifabadi 3 1 Master of Science in Industrial Management‚ Faculty of Economics‚ Management and Accounting‚ Yazd University‚ Associate professor
Premium Marketing Customer relationship management Customer service
(upward and downward communication problem) The safety memo case proved that The Cable Company has problems with communication between managers and employees at every level of hierarchy at the company. There is not a clear direction given for what job duties are performed by whom. If important information is needed to be given‚ there is no set protocol on how to do so or who to report to. There is no chain of command identifiable and thus creates confusion on how processes should be done
Premium Communication Nonviolent Communication Employment
Topic 1 Examples document Draft Statement of Comprehensive Income for the year ended Profit or loss OCI Total Comprehensive Income $ Draft Statement of Changes in Equity for the year ended Opening equity i.e. from slide 46 = equity1 Closing equity i.e. from slide 46 = equity2 $ Example 2: A new accounting policy involving retrospective application Information:
Premium Balance sheet Income statement Generally Accepted Accounting Principles
Chapter #1: Introduction to Financial Statements Brief Exercises BE 1-1 Match each of the following forms of business organization with a set of characteristics: sole proprietorships (SP)‚ partnership (P)‚ corporation (C). _P__ Shared control‚ tax advantages‚ increased skills and resources. _SP_ Simple to set up and maintains control with owner. _C__ Easier to transfer ownership and rise funds‚ no personal liability. BE 1-2 Match each of the following types of evaluation with one of the
Premium Generally Accepted Accounting Principles Finance Balance sheet
Internet Mini Case #1 Eli Lilly & Company Maryanne M. Rouse A LEADING U.S. PHARMACEUTICAL COMPANY‚ ELI LILLY AND COMPANY (LLY) PRODUCED a wide variety of ethical drugs (approximately 94.2% of 2003 revenues) and animal health products (just over 5.8% of 2003 revenues). The company history began with Colonel Eli Lilly‚ a Union officer in the Civil War‚ who invented a process for coating pills with gelatin. Lilly’s principal activities were to discover‚ develop‚ manufacture‚ and market pharmaceutical-based
Premium Eli Lilly and Company Pharmacology Pharmaceutical industry
Project Risk and Cost Management Case Study Sleep More Mattress Manufacturing: Plant Consolidation Group Members: Divya Yadav‚ Lamia Nafees‚ Ashwin Chadaga‚ Deeshanu Sharma EXECUTIVE SUMMARY: Sleepmore mattress is one of the leading manufacturers of mattresses and has recently acquired its competitor. This acquisition has brought in a unique proposition wherein the company has to decide if it wants to consolidate the existing plants with the acquired plants or let them both
Premium Qualitative research Decision making Vice President of the United States
| Amazon Case Study | | | 11/24/12 | Amazon Case Study | | | Amazon Case Study Question 1 In 2000‚ Amazon and Toys-R-Us entered into a symbiotic agreement that would benefit both corporate entities. Both companies had recently had unimpressive fiscal years due to differing issues. Toys “R” Us struggled with poor order fulfillment. Although they were equipped with enough merchandise‚ other issues kept them from being able to get orders to customers in a timely manner; especially
Premium Contract Customer service Customer
1. Why did we choose Internet bankingINTERNET BANKING?? is becoming more and more To provide morepopular among the masses. Quality Information on Internet Make the concept andBanking. To warn against its negative effects.procedure more familiar. Internet banking means any user with a personal computer2. and a browser can get connected to his bank’s website to perform any of the virtual banking functions: Balance enquiry. Transfer of funds. Online payment of bills. Accrued interest‚
Premium Online banking Bank Identity theft
MKT 201 Assessment III Case study 5-1 ; 6-1 Semester III (Sep 2 – Dec 17) Viktoriia Lebedieva Case 5-1 America’s Cuban Conundrum : The Assignment 1) What was the key issue that prompted the EU to take the Helms-Burton dispute to the WTO? The key issue that prompted the EU to take the Helms-Burton dispute to the WTO is the theory that law argues against the governments’ authority and the principle of International Law. Another words‚ in a environment where
Free Barack Obama United States
SeminaryLynchburg‚ VAOctober 19‚ 2010 2 ABSTRACT ³The purpose of this project is to contextualize this course into a practical‚ pastoralcounseling model utilizing a solution-focused approach under the influence of an overarchinggoal´ (Rice 2008‚ 1).I will attempt to bring all the theories‚ processes and practices to bear on this Solution-Blessed Brief Pastoral Counseling‚ (SBBPC)‚ project to show competency on my part inexplaining and synthesizing this class into my life.Because I believe that
Premium God