Case Study Chapter 11: INTERSTATE HYDRAULIC MANUFACTURING CO. Interstate Hydraulic Manufacturing Co. is an established‚ family-owned manufacturer of hydraulic devices used in automobile suspensions and forklift trucks. From the factory in Muncie‚ Indiana‚ products are shipped to customers worldwide. All data processing is performed by a minicomputer‚ which handles payroll‚ billing‚ accounts receivable‚ inventory‚ and cost accounting. Workers clock on and off the job using time clocks‚ and
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is being delivered by the service environment. Ques. 3 How can customers contribute to value and satisfaction enhancement of services? Ques. 4 How does the intangible nature of service merit a different marketing treatment? Section-B Case Study. CNN – IBN Differentiating from the market leader In a competitive market‚ journalism has to be a collective enterprise. Stories that are in the public interest are overlooked by and large by the media because of stiff competition‚ which is
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MAC II Dakota Office Products Q1) Why was Dakota’s existing pricing system inadequate for its current operating environment? The existing policies being followed by Dakota regarding Accounts receivables are a major issue‚ which is affecting its payment of working capital line of credit (@10%). Customer A pays its bill within 30 days‚ whereas B takes up 90 days or more. Dakota can achieve sufficient liquidity‚ if it tightens its credit policy. | | | | | 2) Develop an activity
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Front office and guest safety and security Security Issues ---------------------- Security encompasses areas such as security of the property itself‚ company assets‚ employees’ and customers’ personal belongings and valuables‚ life security‚ personal security etc. In all workplaces management stipulates that it is not responsible for valuables and employees personal belongings (their handbags‚ items kept in the personal lockers‚ etc.). Yet management must take all possible measures to
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1.Based on the interviews and data in the case‚ we calculated the following information. (1)The cost of processing cartons through the facility: Personnel expense (warehouse‚ truck drivers)2‚570‚000 ¡ÐCompensation for truck drivers ( 250‚000) Warehouse personnel expense $2‚020‚000 ¡ÏWarehouse expenses (excluding personnel) 2‚000‚000 $4‚020‚000 (2) The cost of entering electronic and manual customer orders: Order entry expenses $ 840‚000 (3) The cost of shipping cartons on commercial
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PLA 2673 – Law Office Management Protecting the Client and the Law Firm. Client Files • There are numerous variables in law firms regarding client files: - Electronic & Paper Storage. - Filing System (identification) - Organization There is no one “perfect” procedure or style that is suitable for all law firms. Electronic and Paper Records Retention • A paper and electronic records retention policy should be a law office necessity. • Records retention policies can be difficult to adopt
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employees on this fact as you share their new responsibilities with them. Talk about the change in a positive‚ energetic manner and compliment workers on their flexibility. Presents New Opportunities According to Sandra E. Black and Lisa M. Lynch in a study for the University of California-Los Angeles‚ the incorporation of changes such as cross-training employees‚ flexibility in job descriptions and development of specialized work teams can substantially increase productivity. More product generally equals
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handling 1‚801 310‚000 5.81 Basic warehouse stock selection 761 775‚000 0.98 Pick-pack activity 734 697‚500 1.05 Data entry 612 775‚000 0.79 Desk top delivery 250 8‚500 29.41 Total 5‚708 42.47 2. Using your new costing system‚ calculate distribution services costs for “ Customer A” and “ Customer B”. Activity ABC cost A B Storage 4.43 350 1‚550 700 3‚100 Requisition handling 5.81 364 2‚114.72 790 4‚589.65 Basic warehouse stock selection 0
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1.0 Introduction 1.1 Objective of the study The business office administration study is intended to expose the learners or the entrepreneur who has invested his resources in a business venture and is expectant of profit; the costumer service officer who on daily basis function to create good image for the business by providing solution and answer to customer enquiries‚ to the basic concept and practice of business office administration. It is hoped that this paper would improve learners’ understanding
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buying and selling of products and services through the means of digital media. Whereas e-commerce concentrates on buying and selling‚ e-business encompasses e-commerce and a whole lot more. For example‚ e-business includes both front – and back-office applications that form the engine for modern business. e-business is redefining old business models through the aid of technology‚ to maximize customer value. e-business is the use of the Internet and other networks and information technologies
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