Marketing Case: Office depot The case that we are going to talk about today is about how office depot manages customer care & services. In the article we had to read they took an example of a couple‚ Steve and Dana. Dana experienced a dreadful delivery and therefore Steve‚ a marketing professor who heard the story from Dana and had just done a presentation about how important customer service is‚ decided to phone office depots customer service to see how they would handle his complaint. Steve had
Premium Customer service Customer Marketing
Situation Analysis Paper Office Depot Inc. Office Depot is one of the most recognizable suppliers. They distribute and sell office supplies. The products they offer are paper‚ computers‚ printers‚ desks and other office tools. Office Depot accommodates the needs of student or workers with their everyday office supplies. Also they sell merchandise to other suppliers. Office Depot‚ through its international segment‚ operates in several countries across the world. Dadamonitor claims the company
Premium United States Retailing The Home Depot
“Office Depot” The First Office Depot opened in 1986 in Lauderdale Lakes‚ Florida. The Office Depot is a global supplier of office products and services and has experienced a dramatic growth process over the past twenty-five years. In 1990 the Office Depot Companies bought “The Office Club Inc.”‚ and immediately became the largest office retailer in North America. Having built its business within the United States and having secured a firm business foundation‚ Office Depot expanded internationally
Premium Retailing
| [Comprehensive business Analysis: Office Depot] | Background Office Depot was founded in 1986 by F. Patrick Sher‚ Stephen Dougherty and Jack Kopkin in Boca Raton‚ Florida. The three envisioned a warehouse style store that could offer office supplies at discounted prices. The first store was opened in October in Fort Lauderdale. It was immediately successful and before the year was over‚ two more stores were opened in Florida. While Office Depot was one of the first companies to tap into
Premium Retailing
Office Depot Financial Statements Restated Office Depot Financial Statements Restated In March of 2011 Office Depot Inc. announced that it would be restating its 2010 financial results after the United States Internal Revenue Service denied its claim to carry back certain tax losses from prior years. “The expected impact of correcting the 2010 financial statements is to reduce full-year tax benefits of approximately $80 million; to change net earnings for 2010 from $33
Premium Taxation in the United States Internal Revenue Service Income statement
Analysis of Case 2-5 Office Depot Leads in Green Abstract The Hawkins and Mothersbaugh’s Office Depot case study outlines the three core areas and 10 key guiding principles for its environmental stewardship (2010‚ pp. 269-270). This paper will summarize Office Depot’s accomplishments to date and determine whether or not consumers are generally aware of these accomplishments. I will also consider whether or not the audit in 2004 performed by PricewaterhouseCooper had an effect on my evaluation
Premium Environmentalism Recycling Sustainability
Financial Appraisal of Office Depot Part 1 Background introduction for Office Depot Office Depot is a supplier of office products and services. The company’s selection of brand name office supplies includes business machines‚ computers‚ computer software and office furniture‚ while its business services encompass copying‚ printing‚ document reproduction‚ shipping‚ and computer setup and repair. An S&P 500 company‚ Office Depot generates revenues of over US $14 billion annually and has 42‚000
Premium Financial ratio
Hi everyone‚ We will discuss the Staples-Office Depot case. How would you characterize the industry structure? Oligopoly Small number of big firms‚ with notable entry barriers‚ high competition and rising demand‚ competitive prices‚ present on national scale‚ efficient cost structure. 1. Are there barriers to entry that help maintain this structure? The broad present of actual market competitors‚ the cross price elasticity. Economies of scale‚ advertising‚ channels of distribution‚ purchasing
Premium Supply and demand Metropolitan area Competition
existing firms. * Office Depot’s major competitors include: IKON Office Solutions‚ Staples‚ United Stationers‚ OfficeMax‚ and Wal-Mart Stores. The competition among these firms is highly intense. Another competitor is Fedex Kinko’s (14% of the market segment) * Staples‚ Office Depot and OfficeMax) comprise about 11% of the market combined. * print and ship services are approximately 17%‚ ranking it as one of Office Depot’s most profitable offerings * Office Depot‚ Staples and Officemax
Premium Management Health care Medicine
CSR Case Study: The Home Depot Giving back to communities Prepared for: Interdepartmental Working Group on Corporate Social Responsibility (CSR) Corporate Social Responsibility: Lessons Learned Final Home Depot Case Study 1 Corporate Overview Home Depot was founded in 1978‚ and has grown to become the world’s largest home improvement retailer and the second largest retail chain in the USA with total sales of $53.6 billion in 2001. The company employs a workforce of more than 250
Premium Corporate social responsibility Social responsibility Socially responsible investing