The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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1. Describe the main types of equipment found in offices and how they are used. Include examples of at least three different types of office equipment. Computers. They are used for creating and saving documents using office software like: Microsoft word‚ (or the free option Open office Writer). Microsoft excel for spreadsheets used for data entry‚ accounting‚ data analysing (the free equivalent exist with Open office spreadsheets). Microsoft office publisher is a program used to create and edit
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An investigation of the effectiveness of the auditing procedures used in the accounting office at the Portland Parish Council. Name Page Acknowledgement 1 Title 2 Aims 3 Functions 4 Letter of Correspondence 5 Methodology 6 Questions Asked 7 Schedule of Activities 8 Regulations and Policies 9 Report 10-11 Office Equipment 12 Interview questions 14 Business Form 15 Bibliography 16
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Rooms Division Management Chapter 1 A process is a series of related tasks that yields a product or service to satisfy a guest. A typical hotel has the following core processes: Guest’s selection of a hotel Guest’s arrival at the hotel Guest’s stay at the hotel Guest’s departure The selection proceeds through the introduction of the hotel which can be done in 3 ways: On Internet through a hotel’s website (one of the most important sources of reservations for hotels)
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The Office in Today’s World of Business Definition The term office is used in a variety of ways. An office is a place in which the affairs of a business‚ professional person‚ or organization are carried out. The office is a place of work for many categories of workers. Accountants‚ marketing managers‚ systems analysts‚ human resource directors‚ as well as secretaries‚ records clerks‚ administrative assistants‚ and many others work in offices. Although each of these employees has varying responsibilities
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iii. Mr. Segun Ogundiwin - Deputy Operation Officer iv. Miss Popoola D. O. - Assistant Operation Officer II v. Mr. I. O. Salami - Monitoring and Evaluation Officer vi. Mr. S. O. Fatola - Project Accountant vii. Mr. S. K. Oladeni - Project Internal Auditor viii. Mr. O. S. Alao - Assistant Evaluation Officer I ix. Pastor O. Olasupo - Assistant Evaluation Officer II x. Mr. Adebayo Mosudi Ajao - Procurement Officer OBSERVER ON SEAT Mr. K.G. Bello
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“Office Depot” The First Office Depot opened in 1986 in Lauderdale Lakes‚ Florida. The Office Depot is a global supplier of office products and services and has experienced a dramatic growth process over the past twenty-five years. In 1990 the Office Depot Companies bought “The Office Club Inc.”‚ and immediately became the largest office retailer in North America. Having built its business within the United States and having secured a firm business foundation‚ Office Depot expanded internationally
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Department Management Technology Major Office Management Study Plan Department: Management Technology Major: Office Management Department Management Technology Department Management Technology Major Office Management Major Office Management Program description: This Program has been deigned to fulfill the training requirements in local labor market according to the National Professional Standard of Secretary. The topics covered are concepts‚ theories‚ and skills
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Industrial Equipment INC. Table of Contents Problem Identification 1 Internal Analysis 2 Strengths 2 Weaknesses 3 External Analysis 3 Opportunities 3 Threats 4 Alternative Strategies 5 Strategy 1 5 Strategy 2 5 Strategy 3 6 Recommended Strategy 7 Implementation Plan 8 Appendix A: Gantt Chart 10 Problem Identification Industrial Equipment INC. sold and serviced a variety of industrial equipment and related products to hospitals‚ nursing homes‚ hotels‚ motels and various other organizations
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Along with information technology‚ it can be said that office technology‚ more specifically‚ has had a significant impact on the business community‚ changing the way corporations handle transaction‚ daily tasks‚ and communication. Office technology is generally concerned with programs that deal with information‚ such as word processing‚ data processing‚ graphics‚ desktop publishing‚ and communications (Tansey 31). Most businesses now are supported by what has been called the backbone
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