Course Title: BTEC Level 3 Extended Diploma in I.T Assignment Title: Unit 12: I.T Technical Support / Assignment 3 Unit Number: Unit 12 Student Name: SO number: Tutor Name: Date Issued: 10/01/2012 Submission Date: 31/01/2012 First Hand in Date: Date Returned: Final Hand in Date: Date Returned: Declaration: Table of Contents Task 1 – Tools and techniques used for technical support
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the time spent at work was spent on support tasks. This made for a compelling case to find a solution to tactically enhance the time spent during work hours so that employees could effectively complete all their tasks. The “Magic button” is an outsourcing function that Pfizer has implemented as one of their functional strategies. What it does is that it outsources basic tasks to one of two different companies in India. What the company does is that it receives a tasks‚ all the information regarding
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1. What are the benefits to Boeing of outsourcing so much work on the 787 to foreign suppliers? What are the potential risks? Benefits: * Outsourcing the state-of-the-art electronics on the flight deck and in the passenger compartments allowed Boeing to reduce the risks associated with this technological gamble; * Boeing was able to negotiate $8 billion in development costs from the partners in return for a share of the work; * Boeing was able to access the expertise of
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Technology‚ Consulting and Outsourcing company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" - helping clients create successful and adaptive businesses Q. how do the company values align with yours? A. By getting employed in Wipro Ltd. Employs can do work in areas such as‚ Information Technology‚ Consulting‚ Outsourcing‚ and marketing‚ and get developed
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1. What drove the sourcing decisions on the part of all three business organizations described in the case studies for this session? Business Reasons Behind Sourcing Decision Southwest Bank - outsourcing IT is a key enabler of the bank’s operational and management activities Expansion business into the Southwestern United State‚ Mexico and Latin American countries. Southwest is not able to run of a successful IT services organization Need outsourced IT organization to do hardware and software
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Philips’ core competencies still advantages? Hypothesis * Philips needs to simplify its structure through consolidation of product divisions and making business responsible for day-to-day operations. Consolidation can be achieved through the outsourcing or divestiture of non-core/unprofitable divisions‚ allowing Philips to reduce waste and focus R&D in its most profitable product divisions. Analysis of Hypothesis Are Philips’ core competencies still advantages? * No‚ Philips’ historic core competency
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1.How has the global economic downturn‚ discussed in the opening profile and throughout this chapter‚ impacted jobs outsourcing in the BPO industry? The global financial crisis caused many changes in economic situation in the world. As International Institute for Labor wrote “Several major developed economies have practically entered into recession and unemployment is on the rise. Economic growth in emerging economies and developing countries has slowed down‚ in some cases significantly”. A global
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and the Middle East . Apart from management and support roles‚ the firm’s employees are grouped into four major disciplines‚ each of which is governed by its specific economic rules‚ and managed with its own profit: Consulting Services Outsourcing Services Technology Services Local Professional Services Application and Interview Process[Edit] The Capgemini application process involves three or four main stages‚ depending on which programme you apply for: On-line application form or
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of energy more‚ but without knowing the facts. Unfortunately‚ misfortunes like this happen all of the time‚ it is a part of life and all we can do is discover from our mistakes and move forward. One of the main complaints is that “Offshore drilling poses environmental risks.” Yes the environmental danger of off shore drilling gradually has affected our wild lives and fish stocks. Researchers argue that this is not just a short-term effect because the remaining species can obtain new
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think Bharti should enter the outsourcing agreements outlined by Gupta? What do you see as advantages and disadvantages of such agreements? Bharti is proposing outsourcing that would hand over responsibility for the buildup‚ maintenance‚ and servicing their telecom network to Nokia‚ Siemens‚ and Ericsson. They would also outsource the buildup‚ maintenance‚ and servicing of their core IT infrastructure to IBM. I definitely believe Bharti should enter the outsourcing agreements outlined by Gupta
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