by OLDTOWN White Coffee……….....19 14. Consumers’ Consumption of OLDTOWN White Coffee Products…………………………………………………………..20 15. OLD TOWN WHITE COFFEE ENTRY MODES………….22 16. OLD TOWN WHITE COFFEE STRATEGIES …………....24 17. Growth Strategy……………………………………………....26 18. Multi-domestic Strategy …………………………………......27 19. Differentiation Strategy……………………………………....29 20. Conclusion…………………………………………………….30 21. Reference……………………………………………………..30 Introduction Old Town White Coffee [pic]
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Executive Summary The purposes of this written project are to overview the Oldtown White Coffee (OTWC)’s vision and mission statement; analyze the company’s external and internal environment by Porter’s 5 forces and SWOT analysis‚ accessing their existing strategies and lastly strategy recommendation to improve the company market growth. The project was carried out by corporate literature on web-based of the company and interviews the company’s top management. The findings indicate that OTWC faces
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www.hbrreprints.org The Leadership Team Complementary Strengths or Conflicting Agendas? by Stephen A. Miles and Michael D. Watkins Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief—the core idea The Idea in Practice—putting the idea to work 2 The Leadership Team: Complementary Strengths or Conflicting Agendas? 10 Further Reading A list of related materials‚ with annotations to guide further exploration of the article’s ideas and applications
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Café‚ the previous name of Old Town White Coffee‚ started its business. Mr. Ng‚ who found the café in 1948. Old town White Coffee 3in1 classic together with the original recipe from 1958 spearheaded a breakthrough in the coffee industry. The company single-handedly captured the original authentic taste of an otherwise localized white coffee‚ turning into a mobile commodity a fast moving consumer good (FMCG)‚ capturing the South East Asia market. Old Town White Coffee (OTWC) company was began
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The history of Old Town White Coffee (OTWC) began in 1999‚ started as a classic coffee shop of White Café in Ipoh‚ Malaysia. With the inspiration of vision and passion to make and serve fine coffee to Malaysian household and food service industry‚ the founder and executive director‚ Mr. Goh Ching Mun and Mr. Tan Say Yup created a secret of Old Town 3-in-1 instant white coffee. In 2005‚ the company expanded vertically into food and beverage industry by opening retail chains of OLD TOWN F & B Outlets
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-Other customers at the service delivery location -Customer contact 4. write short notes: a) mystery shopping. which is widely used to gather information on customers’ service and shopping experiences. b) service blueprinting. firms use “service blueprinting” to better manage the service encounter and to allow clearer visualization of the service processes. c) critical incidents research d) trailer call 5. relationship between customer satisfaction and customer retention
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External Environment Analysis The country that the Old Town White Coffee intended to expand to is Thailand. Thailand is countries that are still in a development stage which is good for the Old Town White Coffee to expand their business in. In order for the Old Town White Coffee to expand their business in Thailand‚ the company will have to make some research through the PESTEL analysis. The word PESTEL is made up from 6 different kind of analysis which is Political‚ Economic‚ Social Cultural‚ Technological
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Company Profile Our Group’s history can be traced back to the incorporation of White Cafe in 1999‚ with the intention to provide quality white coffee to Malaysian households and the food services industry‚ the co-founders and Executive Directors‚ Mr Goh Ching Mun and Mr Tan Say Yap formulated their own blend of 3-in-1 instant white coffee and commenced manufacturing in 1999. With more than 10 years of experience in the coffee beverage industry‚ both our co-founders were instrumental in the growth of
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Analysis There is a huge “The Hunk” was place about a house’s roof in the middle of the housing area. It was a landmark and also a benchmark for the Toy Museum Melaka. Previously the Toy Museum Melaka was located at Jonker Street but now‚ it was at Bukit Baru. By collecting all kinds of toys from different parts of country‚ they used low price to buy and treat the toys from owners. In this view‚ they managed to collect and display some old type of toys and limited edition one. The organization
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Introduction of OldTown White Coffee Restaurant OldTown White Coffee is one of the largest kopitiam restaurant chain in Malaysia. The main headquaters is in Ipoh‚ Perak‚ Malaysia. The co-founders and Executive Directors‚ Mr Goh Ching Mun and Mr Tan Say Yap formulated their own blend of 3-in-1 instant white coffee with the intention to provide quality white coffee to Malaysian households and the food services industry since 1999. The introduction of OLDTOWN White Coffee 3in1 Classic together with
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