PHILIPPINE COLLEGE OF SCIENCE AND TECHNOLOGY Nalsian‚ Clasiao‚ Pangasinan ISO 9001:2000 CERTIFIED‚ Member; Philippine Association of College and Universities A Practicum Report Presented to The Faculty of Hotel and Restaurant Management Philippine College of Science and Technology In Partial Fulfillment of the Requirements for On-The-Job Training II Bachelor of Science in Hotel and Restaurant Management By: AVEGAIL A. PINLAC 2nd Sem. SY: 2009-2010 A C K N O W L E D G E M E N T I
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information given in this case study‚ conduct a speculative job analysis and prepare a job specification on what being an effective volunteer telephone counselor entails and which attributes you feel as necessary prerequisite. III. Based on the job specification you have prepared for question II‚ prepare a job advertisement for the recruitment of telephone counselors. I. Identify and analyze the symptoms and problems that the ‘Carers’ face and offer recommendations for their solution by using
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immediate effect of the following errors on each of the accounting elements described in the column headings below‚ using the following code: O = overstated U = understated NE = no effectD2 ACC 100 D2 ACC 100 Copy the table below before answering. Error | Net Income | Total
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staff are highly variable. The staff includes desk clerk‚ cashier‚ reservations manager‚ concierge‚ night auditor‚ telephone operator‚ bell staff‚ room key clerk and elevator operator. Take desk clerk as an example. It is responsible for ‘’verifying guest reservations‚ registering guests‚ assigning rooms‚ distributing keys‚ communicating with the house-keeping‚ answering telephones‚ providing information ‘’. (James‚ 2006) This shows that the front office has to provide variable service and functions
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| | | | | |Reservations Front |Concierge |Housekeeper | |Desk Telephone |Bell Service |Maids | | | |Public Area | Food and Beverage Kitchen Food Service
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place of good old fashioned‚ face-to-face communication leading to many interpersonal difficulties and miscommunications in today’s workplace. You may be thinking...Why improve my interpersonal skills when most businesses do 99% of communication by telephone‚ teleconferencing‚ videoconferencing‚ e-mail‚ and on rare occasions‚ snail mail. A popular way of thinking today...but‚ is it really the correct way? "Face-to-face communication remains the most powerful human interaction‚" says Kathleen Begley‚
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the patient aging report. 3. You must maintain professionalism and do not threaten the patient or use profane language. 4. You can only disclose the information to anyone other than the patient. 5. If you have to leave a message on an answering machine‚ do not indicate the call is about a debt. Procedure for Communicating with Patients 1. When the patient is contacted‚ you must identify yourself‚ the practice‚ and the purpose of the call. When you are speaking to the patient‚ you
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of a standard wired telephone but is smaller and more mobile. A cell phone requires a subscription to a service provider and requires either a prepaid or monthly billing setup. Generally‚ they have more functions than traditional land lines and need to be charged after a period of time. Also called mobile phone or mobile device.—BusinessDictionary.com A mobile phone (also known as a cellular phone‚ cell phone and a hand phone) is a device that can make and receive telephone calls over a radio link
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Chris Olang AT&T Case Issue to be solved: Nick Stevens‚ the vice president of manufacturing at AT&T Consumer Products‚ was considering selecting a site for a new answering systems manufacturing facility. He had a few options to choose from. However‚ there were more significant factors other than cost that needed to be taken into consideration while making the final decision. AT&T had to think about those factors because of the company’s mission of being concern about its role in
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Customer Relations Skills Computer Proficiency Data Entry Effectively handle stressful situations Experience handling money Telephone Answering‚ 12-Line System Word Processing and Typing Filing Microsoft Bilingual English and Spanish EXPERIENCE June 2013 – July 2014 Goodyear Tire Company
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