Paper 180-29 CRM: Making it Simple for the Banking Industry Aslam Chaudhry‚ SAS Institute Inc.‚ Cary‚ NC ABSTRACT Executing Customer Relationship Management (CRM) for the financial and banking industry involves many issues‚ including the use of unique processes and solutions. To be successful with CRM‚ financial and banking organizations must define and develop a business strategy as well as a supporting infrastructure for that strategy. SAS® Banking Intelligence Solutions can be used to complete
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Peoples prefer e-shopping 3. People’s prefer buy things that they prefer via online without knowing the quality and trustworthy of the seller of the product. 4. Some people’s who are too dependant on online shopping‚ buy products without knowing whether its allowed in our country by government. II. Technology violates one’s privacy. A. Social network 1. We can post humiliate others via online post such as facebook‚twitter and google plus. 2. When brief details about
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industry is a kind of industry where one can get the customer reaction almost immediately after the purchase is done. That’s why it’s very much important for companies who are involve in this industry to have a distinct focus on their customers. Banking is a kind of service that people tend to use almost every day. It is the most prominent service in the service sector and along with that it is the most used service in almost all over the world. Like any other banks HSBC also have a distinct focus
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. SWOT is an acronym for Strengths‚ Weaknesses‚ Opportunities and Threats. Strengths (S) and Weaknesses (W) are considered to be internal factors over which you have some measure of control. While Opportunities (O) and Threats (T) are considered to be external factors over which you have essentially no control. It offers a foundation to evaluate internal potential and limitations and the probable/likely opportunities and threats from the external environment. A consistent study of the environment
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Foreign Literature 1. A. General Literature Survey According to yahoo.com Online Ordering System is an e-commerce function where a company allows customers to order products or services via their website. Since the Internet is booming‚ having an online ordering system can boost sales to some extent as it eases customers to place an order for the company’s services. I mean‚ people can place orders from their home as long as they have a computer/laptop with Internet connection. 2. As we
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self-administered structured questionnaires and oral interviews. The results of the study generally indicate that‚ technological innovation or electronic delivery channels have contributed positively to the provision of banking services in Bank of Africa particularly ATMs and internet banking. Therefore‚ for banks to remain competitive there is considerable need to be innovative by adopting and diffusing various IT innovations. The study recommends increased investment in IT innovations in Bank of Africa
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The Impact of Information Technology on Porter Model of Competition Introduction Michael Porter’s competitive forces model is a well-known framework for analyzing competitiveness. Competitive force model is used to develop demonstrates on how Information Technology can upgrade the competitiveness of a corporation. It is also used to develop strategies to increase competitive edge. Competitive strategy must grow out of a sophisticated understanding of the structure of the industry and it is
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Role of Information Technology (IT) in the Banking Sector Banking environment has become highly competitive today. To be able to survive and grow in the changing market environment banks are going for the latest technologies‚ which is being perceived as an ‘enabling resource’ that can help in developing learner and more flexible structure that can respond quickly to the dynamics of a fast changing market scenario. It is also viewed as an instrument of cost reduction and effective communication with
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Factors Affecting Customer Retention in Internet Banking among Hong Kong Professionals and Business Practitioners YAU Suk Ching Eppie MBA Dissertation submitted to the Faculty of Business & Law Newcastle Graduate School of Business University of Newcastle In partial fulfillment of the requirement for the degree of Doctor of Business Administration January 2007 I hereby certify that the work embodied in this thesis is the result of original research and has not been submitted for a university
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phases of transition have taken place from when banking operations were performed manually. The intranet technology‚ automated payment systems‚ online banking‚ mobile banking all have opened new opportunities in our bid to take products and services closer to users (customers‚ internal and external). New Opportunities: The GTMobileMoney is the bank’s latest product. It’s an application that allows both our customers and non customer access to banking activities from the click of their phones. In
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