paper is about the customer service that is offered at Amazon.com. Amazon is a re-tailer that offers products at a responsible price. Amazon has evolved from being an online bookstore and they have become one of the largest e-commerce platforms in the world where customers could find and discover anything they wanted to buy online in a more convenient way. With customer service‚ loyalty‚ and customer retention were the three important aspects of Amazon’s that it offers. Amazon has increased their
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OPERATION & PRODUCTION MANAGEMENT QUESTION 1 You are required to choose an organization of your choice as a research object and find out the followings in their organization:- I choose WALMART as my organization. i. Inventory system Wal-Mart invested deeply in IT and communication systems to effectively track sales and producerecords in stores across the country. With the rapid growth‚ it was essential to have a good communication system.Hence‚ Wal-Mart set up its own satellite communication
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The Internet has changed consumer shopping style; however‚ the foundations that cause the common shopping habits have not changed. Online and traditional shopping both have to deal with issues that relate to security‚ advertisement‚ and providing a better service through convenience. The security issue comes up for both business sites. Online‚ people are concerned about revealing their credit card information over the web due to information theft and hacking. When it comes to advertisement; businesses
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concepts and some advanced methods like ajax‚ jquery‚ json‚ etc. PHP: Technology Used: PHP was conceived sometime in the fall of 1994 by Rasmus Lerdorf. Early non-released versions were used on his home page to keep track of who was looking at his online resume. The first version used by others was available sometime in early 1995 and was known as the Personal Home Page Tools. It consisted of a very simplistic parser engine that only understood a few special macros and a number of utilities that were
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Men and women have different views on shopping. Women find it as an exciting‚ entertaining and fulfilling task‚ while men find shopping as an unpleasant chore. Women seem to be more fascinated by the idea of fashion and find an identity with their clothing. Men on the other hand‚ just view it as a way to clothe themselves‚ and don’t find any real meaning in it. The shopping experience as whole for men is basically just find a good deal and you’re done‚ for women it’s more about the quality and the
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2014 CASE ANALYSIS INSTRUCTIONS – AMAZON.COM: BRINK OF BANKRUPTCY (Points: 100) Due: Sunday‚ September 17‚ 2014 before 6:00 p.m. Write a 1-page‚ single-space‚ 10-point font case analysis on the Amazon Case making sure to address the following questions: 1. On a scale of “1” (Very Poor) to “5” (Excellent)‚ how would you rate Jeff Bezos as an entrepreneur? How would you rate him as an IT manager? 2. Trace the evolution of the Amazon.com business from the company’s launch in 1995 to the dot-com
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PROJECT PROPOSAL FOR ONLINE SHOP IMPLEMENTATION BY ASAMOAH JOSEPH 02615310 ALEX FOSO Introduction The Internet is an integral part of our lives. With it‚ we communicate; gather news‚ network with friends and colleagues‚ and share information and resources. Today‚ we see many businesses – large and small – using websites as a platform to sell a product or provide a service. However‚ we have realized that there is lack of a free‚ user-friendly interface that independent business owners can use to
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Technical: The Online Shopping Via SMS: Computer Parts and Accessories is a new feature that we are proposing to the Armenia’s Internet Café. Since we are offering that the computer parts and accessories of the Armenia’s Internet Café will be online‚ they are required to have a PC (admin) with an Internet connection and a database system for the products and customer’s information. Through the Internet‚ they will also be required to have a website with a domain name itself. The PC (admin) and the
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EFFECT OF BUDGET ON ONLINE SHOPPING Finance Minister Pranab Mukherjee has granted a wonderful gift to E-Commerce entrepreneurs by making an important announcement to introduce GST by August 2012 in his Union Budget 2012-13 speech. For e commerce entrepreneurs‚ this is such a fantastic news as they are expect that with the implementation of the Goods and Service Tax(GST) prices of products sold online will come down. At present most of the online commerce ventures are working on hub and spoke model
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Advantages [edit] Convenience Online stores are usually available 24 hours a day‚ and many consumers have Internet access both at work and at home. Other establishments such as internet cafes and schools provide access as well. A visit to a conventional retail store requires travel and must take place during business hours. In the event of a problem with the item – it is not what the consumer ordered‚ or it is not what they expected – consumers are concerned with the ease with which they can return
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