iii | Contents OGC’s foreword viii Access Management 68 Operational activities of processes covered in other lifecycle phases 72 Common Service Operation activities 79 Monitoring and control 82 5.2 IT Operations 92 vii Chief Architect’s foreword 58 5.1 vi Problem Management 4.5 v List of tables 4.4 4.6 List of figures 5 Preface ix Acknowledgements x 5.3 Mainframe Management 95 1 Introduction
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Open Market Operations - Macroeconomics - Ari Davis Open market operations (in short) are the process of implementing monetary policy. This occurs due to a central bank which controls the short term interest rate and the supply of base money in an economy‚ and as a result ultimately the total money supply. This involves meeting the demand of base money at the target interest rate by buying and selling government securities. The Fed conducts open market operations when it buys or sells government
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Day 19 (Nov 28‚ 2012) Improving Service Quality and Productivity Integrating Service Quality and Productivity Strategies “Not everything that counts can be counted‚ and not everything that can be counted‚ counts”- Albert Einstein “Our mission remains inviolable. Offer the customer the best service we can provide‚ cut our costs to the bones; and generate a surplus to continue the unending process of renewal.” – Joseph Pillay‚ Former Chairman‚ Singapore Airlines During the 1980s and early
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In system theory‚ an open system is a system which continuously interacts with its environment or surroundings. The interaction can take the form of information‚ energy‚ or material transfers into or out of the system boundary‚ depending on the discipline which defines the concept. An open system is contrasted with the concept of an isolated system which exchanges neither energy‚ matter‚ nor information with its environment. The concept of an open system was formalized within a framework that enabled
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Why Open Systems Theory?: The open systems approach has been chosen to study the above issues because it has been commended for its potential usefulness in "synthesizing and analyzing complexity" (Simon‚ 1969) in "live" organizations. Comprehension of a system cannot be achieved without a constant study of the forces that impinge upon it (Katz and Kahn‚ 1966). Leavitt‚ Pinfield and Webb (1974) also recommended an open- systems approach for studying contemporary organizations which now exist in a
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enterprise systems – Evolution - Risks and benefits - Fundamental technology - Issues to be consider in planning design and implementation of cross functional integrated ERP systems. UNIT II ERP SOLUTIONS AND FUNCTIONAL MODULES 10 Overview of ERP software solutions- Small‚ medium and large enterprise vendor solutions‚ BPR‚ and best business practices - Business process Management‚ Functional modules. UNIT III ERP IMPLEMENTATION 10 Planning Evaluation and selection of ERP systems - Implementation
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PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute
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Service Strategy McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies‚ Inc. All rights reserved. Learning Objectives Formulate a strategic service vision. Discuss the competitive environment of services. Describe how a service competes using the three generic service strategies. Explain what is meant by qualifiers‚ service winners‚ and service losers. Discuss the competitive role of information in services. Explain the concept of the virtual value chain and its role in service
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The RBA’s Market Operations: The RBA’s market operations are very important because it is how the bank influences not only economic activity but also inflation. (RBA 2007‚ Central Bank Market Operations‚ pp.19) Market operations are used to implement monetary policy‚ which involves dealing in markets to influence the interest rate on overnight funds in the money market. A target cash rate is set by the RBA for a period which in effect determines the interest rate that ADI’s charge on loans. Once
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of Management Kozhikode Course Outline Course Title : Service Operations Management (SOM) Course Code : SM05-06 Credits : 2 Term : Quarter-II (25 March- 30 June 2013) Year : 2013-14 Faculty : Prof. S. Venkataramanaiah __________________________________________________________________________ Introduction & Objective(s): Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute nearly 75% of the GDP. Moreover‚
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