Program & Batch: | PGDM-2012-14 | Term: | V | Course Name: | Service Operations Management | Name of the faculty: | G.D.Sardana | Topic/ Title : | Compare the operational models to create service quality McDonalds‚ Dominos‚ Sub-Way | Original or Revised Write-up: | Original | Group Number: | 2 | Contact No. and email of Group Coordinator: | 7503139250 and praveen7488@gmail.com | Group Members: | Sl. | Roll No. | Name | | 1 | 12 FN - 058 | Himika Chaudhary | | 2 | 12FN-074
Premium Fast food restaurant Pizza delivery Hamburger
role of operations management The operations management can be defined as the systematic processes which convert inputs in to finished goods or service by adding the value. The operations management is very important in modern days as the competitiveness among the businesses very high. Therefore most of the organizations do have a special functional unit for manage the operational activities of the organization. According to Nigel Slack‚ we can identify three different roles in operations management
Premium Management Customer service Strategic management
Q1. HISTORICAL DEVELOPMENT OF PRODUCTION AND OPERATIONS MANAGEMENT Production and Operations Management ("POM") is the transformation of production and operational inputs into "outputs" that‚ when distributed‚ meet the needs of customers. The History of Production and Operations Management began during the Industrial Revolution. The Industrial Revolution began in the 1770s in England and spread to the rest of Europe and the United States during the 19th Century. During this time‚ goods were produced
Premium Industrial Revolution Steam engine
MGT518 Operations Management Neotel 3.2012 S Sawhney You are logged in as Makhosazane Cele Logout) You are here * MUM Online * / ► MGT518: 3.2012 * / ► Quizzes * / ► Quiz 2 * / ► Review of attempt 2 Quiz 2 Review of attempt 2 ------------------------------------------------- Top of Form Bottom of Form Started on | Tuesday‚ 20 March 2012‚ 03:39 AM | Completed on | Tuesday‚ 20 March 2012‚ 03:42 AM | Time taken | 3 mins 24 secs | Marks | 1000/1000 | Grade |
Premium Login Customer Customer service
[pic] Course: Advance diploma in Business Management Module: Production & Operations Management Date:2013.08.06 Name of lecturer: Daniel Chew The following examples show different products and services working by different model to achieve different customers’ satisfactions. Two products examples and two service examples will be included. Product 1: 5Ps Framework of O.M. is used in the electronic devices company‚ Apple. Apple: Apple Computer‚ Inc.‚ is a famous
Premium Apple Inc. Operating system Microsoft Windows
Thiago DeSouza Homework Assignment 1 ISOM 319: Operations Management Problem 1: 1. Input: Warehouse worker(s)‚ package item(s)‚ transportation vehicle‚ transportation pilots/drivers‚ and information for best method of travel. Transformation: Care for package(s)‚ maintain client(s) informed‚ and transport package(s). Output: Transported package(s) and correct location and time of arrival. 2. Input: Idea development‚ financial backing‚ engineers‚ blueprint(s) design‚ prototype(s) creation‚ and
Premium Ford Motor Company Vehicle Nissan Motors
these “no hit” files requiring a search. Often these “no hit” files were eventually found stacked in the requester’s office. The primary “customers” of the file clerks were underwriters and claims attorneys. UNDERWRITING Company management and operations analysts were consistently told that the greatest problem in the company was the inability
Free Insurance Management Underwriting
Part 1a Statement 1: “The airport transfers passengers and freight between ground and air.” I agree with statement 1 as stated above. The airport is a facility or a ‘gateway’‚ which bridges passengers and freight from the ground to the aircraft‚ which brings them through the air. At the destination‚ another ‘gateway’ meets them‚ and bridges them from the air back to the ground. The “gateway” uses many other facilities and/or services to ensure a seamless transfer of passenger or freight between
Premium Singapore Changi Airport Singapore Airlines
P. 77 Cases in Operations Management Cases in Operations Management Ratings: 0|Views: 13‚887|Likes: 96 Published by Sunil Kumar See More
Premium
MB0044 – Production & Operations Management Q.1. what do you understand by Vendor-managed Inventory (VMI)? Ans. Vendor managed inventory: The very purpose of JIT is to reduce Inventory at all places in the supply chain. Inventory is considered a waste because Inventory is created by using materials‚ machines and efforts of persons. All of these Are resources which have already been used up and that portion of it which is not Consumed and sent up the value chain causes a drag on the system
Premium Project management