Chapter 6: Multiple Choice Questions 1. "Quality is defined by the customer" is a. an unrealistic definition of quality b. a user-based definition of quality c. a manufacturing-based definition of quality d. a product-based definition of quality e. the definition proposed by the American Society for Quality Control 2. Which of the following is not one of the major categories of costs associated with quality? a. prevention costs b. appraisal costs c. internal failures d
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Operation Bluestar The topic of “Operation Bluestar” is a very controversial issue because of where the Operation took place and all the events that occured. Operation Bluestar‚ was the code name given by the Indian government. It was an operation to evict Sant Jarnail Singh Bhindranwale and his followers from the Golden Temple. The Golden Temple is one of the most sacred places of worship for the Sikh community. It is also one of the oldest Sikh temples around
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complaints and staff complaints. After reviewing the current problems‚ it is essential for Northstar to highlight where these problems are evolving from. Some problems which have been identified through the case study include the initial development and operation of the malls through Europe. With this being an issue‚ it is likely that the market within the UK for this type of development may have not been particularly well researched. It is vital that Northstar addressed the issue of market research and penetration
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5 basic operations performed by computer system Inputting Storing Processing Outputting Controlling The internal structure of a computer looks like above: Input unit: Input unit links the external environment with the computer system. Data and instruction must be entered to the computer before performing any competition. Data or instructions can be entered through input devices eg. Key board‚ or any other input devices. Input unit transferred this data into binary coded in short input unit
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test1. The four decision areas in operations management are: A) Planning‚ technology‚ inventory‚ control B) Process‚ quality‚ capacity‚ inventory C) Process‚ quality‚ technology‚ capacity D) None of these 2. Capacity decisions: A) Include forecasting and scheduling B) Include inventory control C) Require management of personnel D) None of these 3. Inventory decisions and control systems involve: A) Determining what to order‚ how much to order and when to order B) Tracking the flow of
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Introduction to Operations Management After completing this chapter‚ you should be able to: 1. Define the term operations management. 2. Identify the three major functional areas of organizations and describe how they interrelate. 3. Identify similarities and differences between production and service operations. 4. Describe the operations function and the nature of the operations manager’s job. 5. Summarize the two major aspects of process management. 6. Explain the key aspects of operations management
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CHAPTER Operations Strategy and Competitiveness Before studying this chapter you should know or‚ if necessary‚ review 1. 2. The role of the OM function in organizations‚ Chapter 1‚ pp. 3–4. Differences between strategic and tactical decisions‚ Chapter 1‚ 9–10. 2 LEARNING OBJECTIVES After studying this chapter you should be able to 1 2 3 4 5 6 7 8 9 Define the role of business strategy. Explain how a business strategy is developed. Explain the role of operations strategy in the organization
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6/hour 6 orders x 4 hours = 24 orders Therefore Kristen can fill 24 orders each night. 3. How long will it take her to fill a rush order? A ‘rush’ order will still take 26min as this is how long the operations time is. None of the processes can be eliminated with rush orders therefore the operations time cannot be minimized. 4. How busy (utilization) will she be? With processing 24 orders each night over four hours‚ Kristen will be fully utilized with the time activated equaling the time available
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quality of a restaurant? Customers judge the quality of restaurants through a set of standards‚ its decore‚ design‚ layout ‚ food‚ menu‚ poesies and services. 2. Indicate how and why each of these factors is important to the successful operation of a restaurant: a. Customer satisfaction: As we all know that customers come first‚ so if we reached to satisfy our customers we will build a strong customer base an
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Operations Function: The operations management function has a considerable influence on the quality‚ cost and availability of an organisation’s goods or services. These‚ in turn‚ have a direct bearing on whether the organisation achieves its other main objectives — specifically‚ to increase profitability‚ to increase market share‚ to provide a reasonable return for investors or to contribute to the wellbeing of the community. Operations Management Definition: All the activities in which managers
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