access‚ courtesy‚ communication‚ credibility‚ security‚ understanding the customer and tangibles. As Director Operation for Airport‚ the above SERVQUAL is very important to ensure our service quality for Airport is at higher position . Consistently make comparison with previous achievement will help to achieve more and more better marks for survey 2. SERVQUAL MODEL FOR AIRPORT OPERATION 2.1. Reliability How to show that we are reliable to our customer? We have our vision and mission to lead
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Operation Flood was a rural development programme started by India’s National Dairy Development Board (NDDB) in 1970. One of the largest of its kind‚ the programme objective was to create a nationwide milk grid. It resulted in making India the largest producer of milk and milk products‚ and hence is also called the White Revolution of India. It also helped reduce malpractices by milk traders and merchants. This revolution followed the Indian Green Revolution and helped in alleviating poverty and
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following competitive factors and performance objectives is unlikely to satisfy customers? A) Low quality leading to a need to excel at producing large quantities at low prices. B) A wide range of products and services underpinned by excellence at flexible operations. C) Low price leading to a need to excel at low cost. D) Reliable delivery leading to a need to excel at effective customer service. E) Speed of operations leading to a need to excel at efficient distribution
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Operations Function: The operations management function has a considerable influence on the quality‚ cost and availability of an organisation’s goods or services. These‚ in turn‚ have a direct bearing on whether the organisation achieves its other main objectives — specifically‚ to increase profitability‚ to increase market share‚ to provide a reasonable return for investors or to contribute to the wellbeing of the community. Operations Management Definition: All the activities in which managers
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operation management • Executive Summary Operation management is defined as the design‚ operation‚ and improvement of the systems that create and deliver the firm’s primary products and services. Somerset furniture company’s global supply chain was getting lose its competitive edge and even faced shipments delayed by as much as 40%. The company prides itself on customer service and fears that late deliveries to its customers would harm its credibility and result in lost customers and excessive
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Aims & Objectives Why are Aims & Objectives important in a business? In a business when a number of brains are working together‚ there are always different views on a certain aspect‚ therefore aims and objectives are used to help them focus on one view on the aspect which either seems right or is right. Aims and Objectives help an organisation grow; it is used as a guideline‚ a plan and a goal. What the organisation is heading for and how it is heading there and where it is heading? All the answers
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Industry PLC (ELICO) Awash Tannery For the Course Production /Operations Management (MBAd 632) (Educational Visit Report) Submitted To Tadesse Negash (PhD) Prepared by ABERAHAM MELSE MEKURIA ABERA MESFINE TELILA MERGIA BAYISSA TADESSE BIRU TENA H/MARIAM WOSSEN HAILU August 2013 Addis Ababa‚ Ethiopia ACKNOWLEDGEMENT We are strongly indebted to our instructor of production and operations management Dr. Tadesse Negash for his intimacy with us
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Inland Revenue Department and the Immigration Department In recent years‚ advancements in technology have been vastly increasing around the world‚ as a result of globalization and increased competition. Governments have made use of these technological advancements and Barbados is no exception. Electronic government (e-Government) programs have been approved by many Governments to provide and improve public services‚ as appropriately and efficiently as possible. The objectives of e-government
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Bratton was appointed as head of the police department to incorporate the Compstat model. The model was a basic process on how to collect abstract information and analyze data. He invested in his staff to devolve both resources and decision-making to higher management. This will make commanders get together for weekly planning’s‚ in which precinct commanders had to identify and provide solutions to incidents. Based on their conclusion‚ the police department will be accountable for their decisions
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in a distant city‚ with what inputs will the human resource department be concerned? What activities will the department need to undertake in the transition to a fully staffed and operating branch? What type of feedback do you think the department should seek after the branch has been operating for six months? Q-3. Find two recent news items and explain how these developments might affect the demands made on the human resource department of an organisation? Chapter-2 Q-1. Suppose you work for an
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