4.709 Operations Management Individual Assignment Lecturer: Mr. Ray Ninow Bhawana Vohra – ID No. 20140195 Total words: 1869 1. Custom Fabricators Company (a) The balance of Customer Service and Resource utilization Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. Customer Service is defined by three
Premium Customer service Customer Good
An operations strategy focuses on specific capabilities of the operation that give the company a competitive edge. Factors used in developing an operations strategy includes: Cost Competition is used when a company uses cost as a strategy by offering a product at a low price relative to the prices of competing products. Take for example: Wal-Mart‚ this company is cost competitive often outsourcing their labor to impoverished countries that are willing and able to make any product for mere pennies
Premium Customer Customer service Starbucks
1‚ INTRODUCTION Security plays a major role in business. The value security Department brings to organizations is enormous as the department works hard to avert losses‚ shield property and human assets. As organisations are hiring new employees‚ most are now conducting background investigations‚ so they can make a more sound judgment on each employee that is hired. Employers must keep in mind that they may be sued for defamation of character if they provide other employers negative or falsified
Premium Security
presentation on the SWOT analysis of the Fairbanks Fire Department and Aaron Schrage’s SWOT analysis for the University Fire Department. Jessica’s presentation was put together well and covered the background of the Fairbanks Fire Department and its strengths and weaknesses. The most outstanding strengths of the department seemed to be emphasis on customer service‚ experienced personnel‚ and quick response times. A few of the weaknesses that the department could focus on improving are limited personnel‚
Premium
Define the terms “motivating operation”‚ “establishing operation”‚ and “abolishing operation”. Motivating operation (MO) is what is used to either increase or decrease the value of a certain reinforcer or determine the frequency of a behavior. An establishing operation (EO) is defined as anything that is withheld for a certain period‚ which will increase the value of the reinforcer or punisher. On the other hand‚ an abolishing operation (AO) is something that is used to decrease the value of a
Premium Management Operations management Organization
Assignment 1: 1. Please set up a matrix over national legislation & industry standard (Guidelines) that applies as of today regarding Shuttle tanker operations / Transfer of Crude Oil at sea. Discuss similarities & differences in legislations & industry standards between the four countries. (Norway‚ Great Britain‚ Denmark‚ the Netherlands) Region Issuing Body Type North West Europe Area -UK Chamber of Shipping -Danish Ship Owners Association -Netherlands Oil & Gas Exploration and Production
Premium Petroleum Europe
Shikshak Seva Mandal [pic] Government Registered INDIAN INSTITUTE OF MANAGEMENT RESEARCH AND TECHNOLOGY Government Recognized An ISO 9001: 2008 International B-School SUB: PRODUCTION & OPERATIONS MANAGEMENT Section –A Fill in the blanks 1. Production planning functions can be broadly identified as ______‚ _______ and _______. a) Estimating ‚ routing ‚ distribution b) Estimating‚ routing‚ scheduling c) Estimating
Premium Management Project management
Yedo Department Stores Profitability report Executive summary Due to extended research we determined that Yedo strategy of selling luxury goods and focusing on richer part of society is main disadvantage‚ particularly in current economy. Expanding products offer and attracting younger clientele should show positive results in near future. Also we recommend launching an on-line store to fill the gap and reach new customers. Introduction This report will look at: Yedo’s competition Expanding
Premium Consultative selling Customer Good
MGT 502 Final Review Questions 1. List and explain the three ways to decrease process throughput time. 1) Perform activities in parallel a. A serial approach results in the throughput time for the entire process being the sum of individual steps plus transport and waiting time between steps. Using a parallel approach can reduce throughput time by as much as 80 percent and produces a better result. 2) Change the sequence of activities b. Altering the sequence of activities
Premium Management Quality control Control chart
(Project management: Case Studies Harold Kerzner‚ (2006). John Wiley and Sons) Management by objectives This technique allows all parties‚ the project manager‚ the functional manager‚ and the employee‚ to share and to participate in the appraisal. It epitomizes the systems approach since it allows for objectives modification without undue or undeserved penalty to the employee. Finally‚ it uses objective data and downplays subjective data. Advantages emphasis on results rather than on abstract
Premium Management Peter Drucker