access‚ courtesy‚ communication‚ credibility‚ security‚ understanding the customer and tangibles. As Director Operation for Airport‚ the above SERVQUAL is very important to ensure our service quality for Airport is at higher position . Consistently make comparison with previous achievement will help to achieve more and more better marks for survey 2. SERVQUAL MODEL FOR AIRPORT OPERATION 2.1. Reliability How to show that we are reliable to our customer? We have our vision and mission to lead
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A. Why does the "proper" operation strategy keep changing for A. companies that are world-class competitors? The world is evolving every day and is at a constant change or upgrade. So it only makes sense that the “proper ” operation strategy will also evolve and change over time‚ otherwise your corporation could easily get run over by the competition and transforming market. As a company it ’s important to position yourself with your product or service in the market‚ whether it would be high
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are successful and utilize their facilities in a smart way to successfully have patients choose their hospital when medical treatment is needed. They have five operating rooms and a recovery room. They have 12 full time surgeons and average 4 operations a day. The thing that helps Shouldice is their utilization of time and beds to handle the day to day
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Group # 05 Aray Nugumarova 20110252‚ lyas Galyamov 20123841‚ Tair Akimzhanov 20112420‚ Akmaral Zholshybekova 20100078 Waterless mobile car wash Proposal Nowadays there are a lot of opportunities to start a business. However‚ the most challenging part is choosing a target sector. After a profound research of the market some potential segments for entry have been chosen by the members of our group. One of them is chemical industry where potential consumer demand is very high
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Operation Pedestal Operation Pedestal could be described as one of the most important successes for the Allies in World War II. Little celebration is given to it despite having turned the war in Britain’s favour. During the summer of 1942‚ the key position of the British base in Malta‚ the tiny island south of Italy‚ was put under siege. The base enabled the Allies to boycott Axis supply convoys destined for North Africa and prevented the Axis powers from gaining a monopoly of the Mediterranean
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Quick Changeover (SMED) As lean production is dependent upon small lot sizes‚ small lot sizes are dependent upon quick changeovers. If set-ups or changeovers are lengthy‚ it is mathematically impossible to run small lots of parts with low inventory because large in-process inventories must be maintained to feed production during changeovers. For example‚ large stamping dies commonly took hours to change until the development of quick die change methods (Single Minute Exchange of Die‚ or SMED).
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on-going improvement of goods‚ services and processes. (Collier 2012-2013‚ 3) This involves both strategic planning as well as operations strategy. Strategic planning is a process of determining long-term goals‚ policies‚ and plans for an organization. Its objective is to achieve goals even if there may be unforeseeable circumstances. There are three levels of strategy in operations strategy that are used in most large organizations‚ corporate‚ business and operational strategy (As show in the diagram
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Assignment 2 "Operations Decision" Assume you have been hired as a managing consultant by a company to offer some advice that will help it make a decision as to whether it should shut down completely or continue its operations. It currently uses 100 workers to produce 6‚000 units of output per month (working 20 days / month). The daily wage (per worker) is $70‚ and the price of the firm’s output is $32. The cost of other variable inputs is $2‚000 per day. You are told that the firm’s fixed cost
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moment in National Book Store’s history and one that would surely fire the flames for the future generation to carry on the company’s legacy. With the observations achieved by the reports the following are the approaches that were used to in this operation analysis for the mentioned company. PLANT LAYOUT As the yuletide season is continues to fill the air‚ most business adapt this time frame in stores. At such this is also the time sales hit their highest so mostly Christmas
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What lead to the success of Galanz Company? Please analyses the company form the perspectives of competitive strategy and operations strategy? The early success of Galanz can be prescribed to its ability to deploy its resources in an effective manner and establish itself as a recognized brand in its domestic market through a consistent competitive strategy of Cost Leadership (Porter). The competitive strategy of Galanz is cost leadership which has resulted with increased market share by being aggressive
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