Chapter 01 Introduction to OM 1. As a service business‚ the operations management activities of an airline company have nothing in common with the operations management activities within a bicycle manufacturing company. True False 2. Operations managers are responsible for managing systems that produce goods and/or provide services. True False 3. Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time. True False 4. Operations‚ marketing
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OPRE 6302: Homework Assignment 5 Problem1 a) Draw the project network diagram C(2) E(8) A(3) B(4) G(4) H(9) D(6) F(7) b) List all the paths in the network diagram. Say which one(s) is(are) the critical path(s) and what the minimum project duration is. PATHS ACEG=3+2+8+4=17 months ACEH=3+2+8+9=22 months BDEG=4+6+8+4=22 months BDEH=4+6+8+9=27 months BDFH=4+6+7+9=26 months Critical path: BDEH Minimum project duration: 27 months c) For each activity compute ES
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Chapter One ~ Operations and Productivity • POLCA (plan‚ organize‚ lead‚ control‚ achieve) • Suppliers → Inputs → Process → Outputs → Consumers (SIPOC) • 3 functions to create goods and service: o Marketing o Production/operations o Finance/accounting • Why Study OM? o Learn how people organize themselves for productive enterprise o Learn how goods/services are produced o Understand what operations managers do o OM is a costly part of an organization • Productivity= Units produced or
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Operations Management and Ethical Issue According to Aquilano‚ Chase‚ and Jacobs (2005)‚ "Operations management (OM) is defined as the design‚ operation‚ and improvement of the systems that create and deliver the firm ’s primary products and services" (p.19). Operations management is a dynamic field and presents exciting new issues and challenges for operations managers. For example‚ Maura Sprenger‚ human resources director at Techno Inc.‚ a fast growing information technology company
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and this paper trays to explain some. The purpose of this term paper is to elaborate on the meaning of strategy and to further understand what a service operation strategy and a manufacturing strategy constitute. In order to achieve this purpose‚ the paper attempts to address some basic questions in regards strategy in general and service operations and manufacturing strategies in particular. These questions include looking into the definition of strategy and the processes involved in formulating strategy
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Bernie Sanders’ article “Make College Free for All” published in the Washington Post illustrates the desideratum for free college and higher education for all American students. Sanders accurately acknowledges the necessity of free education in order for the nation to prosper and the excessively high costs that college requires that make it difficult to achieve; however‚ Sanders explicitly discounts the unexplained logic about the finance that will make the probability of a free education possible
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Copyright © 2008‚ 2006 New Age International (P) Ltd.‚ Publishers Published by New Age International (P) Ltd.‚ Publishers All rights reserved. No part of this ebook may be reproduced in any form‚ by photostat‚ microfilm‚ xerography‚ or any other means‚ or incorporated into any information retrieval system‚ electronic or mechanical‚ without the written permission of the publisher. All inquiries should be emailed to rights@newagepublishers.com ISBN : 978-81-224-2425-6 PUBLISHING FOR ONE WORLD
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CHAPTER 1 – Operations and Productivity Learning objectives Define operations management Explain the distinction between goods and services Explain the difference between production and productivity Compute single-factor productivity Compute multifactor productivity Identify the critical variables in enhancing productivity What is operations management? Production – the creation of goods and services Operations Management – activities that relate to the creation of goods and services through
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THE DEFINITIONS "Operations management (OM) is defined as the design‚ operation‚ and improvement of the systems that create and deliver the firm’s primary products and services. Like marketing and finance‚ OM is a functional field of business with clear line management responsibilities." (Chase‚ Jacobs‚ Aquilano‚ 2006:9) "Operations management is the management of processes or systems that create goods and/or provide services. It encompasses forecasting‚ capacity planning‚ scheduling‚ managing
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well as employ various forms of operations management concepts to improve the effectiveness and efficiency of hospitality service operations. This essay aims to discuss various service operations concepts that are currently applied in the industry to increase efficiency and effectiveness of the service process which will benefit hospitality firms in view of the economic challenges faced today. Demand and capacity management Demand and capacity management has always been an issue for service-oriented
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