CHAPTER 1 – Operations and Productivity Learning objectives Define operations management Explain the distinction between goods and services Explain the difference between production and productivity Compute single-factor productivity Compute multifactor productivity Identify the critical variables in enhancing productivity What is operations management? Production – the creation of goods and services Operations Management – activities that relate to the creation of goods and services through
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Operations strategy defines how an organisation could manage their resources for its production. People within the operations management play the most important role in a company. They need to be able to manage how to keep or attract customers to their products or services and have a major competitive advantage against their competitors. Lack of competence and skill within this segment can easily lead to failure and loss. To avoid so‚ a manager needs to comply with a certain strategy to stay on
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THE DEFINITIONS "Operations management (OM) is defined as the design‚ operation‚ and improvement of the systems that create and deliver the firm’s primary products and services. Like marketing and finance‚ OM is a functional field of business with clear line management responsibilities." (Chase‚ Jacobs‚ Aquilano‚ 2006:9) "Operations management is the management of processes or systems that create goods and/or provide services. It encompasses forecasting‚ capacity planning‚ scheduling‚ managing
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well as employ various forms of operations management concepts to improve the effectiveness and efficiency of hospitality service operations. This essay aims to discuss various service operations concepts that are currently applied in the industry to increase efficiency and effectiveness of the service process which will benefit hospitality firms in view of the economic challenges faced today. Demand and capacity management Demand and capacity management has always been an issue for service-oriented
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Disney’s Planning Process Aggregate planning at Disney World is all about people—how many people will visit the parks and what they will do while there. The Disney property in Florida includes 4 parks‚ 20 hotels‚ 27‚500 rooms‚ 160 miles of roads‚ and 56‚000 employees. Forecasting attendance and guest behavior helps plan for more than 1 billion customer interactions per year‚ and the purchase of 9 million hamburgers‚ 50 million Cokes‚ and tons of “tangible memories.” Planning begins with
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EXAMINATION I NAME: __________________________________________________________ 1. David Upton is president of Upton Manufacturing‚ a producer of Go-Karts tires. Upton makes 2500 tires per day with the following resources: Labor: 50 hours per day @15.00 per hour Raw Material: 20‚000 lbs. per day at @ $3 per lb Energy: $5‚000 per day Capital: $10‚000 per day a) What is the labor
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What competitive priority is important for a discount store‚ such as Zellers? Cost is the most important competitive priority for a discount store‚ such as Zellers. In order to perform competitively as a discount store‚ the organization must emphasize low operating costs. With this priority‚ Zellers can produce at low costs in comparison to competitors and offer products at low prices in order to meet consumer needs and become an order winner. 2. Three generic strategies are low cost‚ niche
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Availability of infrastructure | 90 | 0.28 | Size of the market | 60 | 0.18 | Industrial relations climate | 50 | 0.15 | Tax benefits and concessions | 30 | 0.09 | Availability of cheap labor | 30 | 0.09 | Nearness to port | 65 | 0.20 | Sum of all factor rating | 325 | 1.00 | Overall rating for Allahabad = (20×0.28)+(30×0.18)+(80×0.15)+(80×0.09)+(70×0.09)+(20×0.20) = 41 Overall rating for Delhi =
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at a Glance 9/9/1890 Harland Sanders is born just outside Henryville‚ Indiana. 1900-1924 Harland Sanders holds a variety of jobs including: farm hand‚ streetcar conductor‚ army private in Cuba‚ blacksmith’s helper‚ railyard fireman‚ insurance salesman‚ tire salesman and service station operator for Standard Oil. 1930 In the midst of the depression‚ Harland Sanders opens his first restaurant in the small front room of a gas station in Corbin‚ Kentucky. Sanders serves as station operator‚ chief
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The Wilcox Student Health Center has just implemented a new computer system and service process to \improve e±ciency." As pharmacy manager‚ you are con- cerned about waiting time and its potential impact on college students who \get no respect." All prescriptions (Rxs) go through the following process: Drop-o® ! Fill Rx ! Pick-up ! Cashier Assume that students arrive to drop-o® Rxs at a steady rate of 2 Rxs per minute‚ with an average of one Rx per student. The average number of students in
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