access‚ courtesy‚ communication‚ credibility‚ security‚ understanding the customer and tangibles. As Director Operation for Airport‚ the above SERVQUAL is very important to ensure our service quality for Airport is at higher position . Consistently make comparison with previous achievement will help to achieve more and more better marks for survey 2. SERVQUAL MODEL FOR AIRPORT OPERATION 2.1. Reliability How to show that we are reliable to our customer? We have our vision and mission to lead
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Case 1: Daikin China (word count 983) Daikin? Maybe you are not familiar with this brand. It doesn’t matter. When Daikin entered China market in 1990‚ many Chinese consumers always asked same questions‚ “What is Daikin?”‚ “Where does Daikin come from?”‚ “What products does Daikin operate?”‚ or “Is it a Korea brand?”. But now‚ Daikin becomes the No.2 air-conditioning manufacturer in the world which is only fall behind Carrier‚ the US air-conditioning giant who was the inventor of air-conditioning
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1. Introduction This report focuses on the case studies of the Levi Jeans workers and the California Auto Club reengineering customer service. It looks at operations management as a source for gaining a competitive advantage and overcoming potential problems experienced within and organisation or workplace. The questions to be reviewed are as follows: Jeans Therapy - Levi’s factory worker are assigned to teams‚ and morale takes a hit: 1. What went wrong with Levi’s move to teams in their plants
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It was July 2002 and Theodore Streng‚ Head of Supply Chain Management (SCM) of SIG Combibloc‚ the second biggest supplier of aseptic packages for food and beverages just tried to prioritize the aspects he was about to present at the meeting of the executive committee on strategic positioning. The key issue of this meeting was the benchmark report which compared SIG Combibloc to its main competitor Tetra Pak. The results of the study were striking: “Whereas both companies are head to head in
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Operation management week 3-2 1. what is the reason for formulating and implementing an operation and supply chain strategy? The implementation of an operations and supply chain strategy is necessary for an organization in order to provide a clear vision of the value they will provide to the customer. The strategy should detail the competitive advantage the organization seeks to obtain and deliver. To develop a successful strategy‚ the organization must understand the values held by the customer
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1. a. Per plane delay times λ=50: 6.54 minutes/ plane λ=55: 12.52 minutes/ plane λ=59: 60.5 minutes/ plane Delay costs Arrival rate | 50 | 55 | 59 | Turbo | 6.54(348+0.7*15*25.7)60=$67.07 | 12.5(348+0.7*15*25.7)60=$128.32 | 60.5(348+0.7*15*25.7)60=$620.02 | Jet | 6.54(1585+0.7*150*25.7)60=$467.29 | 12‚5(1585+0.7*150*25.7)60=$893.95 | 60.5(1585+0.7*150*25.7)60=$4319.5 | Regional Jet | 6.54(632+0.7*50*25.7)60=$167.07 | 12.5(632+0.7*50*25.7)60=$319.62 | 60.5(632+0.7*50*25.7)60=$1544.37
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AIRSIDE & AIRFIELD -airport is a complex intermodal transportation facility: air‚ roads‚ rail‚ water (planes‚ cars‚ busses‚ boats‚ trucks‚ subways…) -airport provides air transportation services to people and cargo‚ and other services to aircraft like maintenance‚ fuel‚ catering‚ cleaning etc -remember the intense regulations? Airport related FAR’s: 71‚73‚75‚77‚91‚93‚95‚97‚99‚101‚103‚105‚150‚155‚157‚161 -airspace designation‚ air traffic & operating rules‚ environmental rules‚ funding rules‚ and
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EMERGING CHALLENGES IN AIRPORT MANAGEMENT -WAY FORWARD INTRODUCTION The airport business is experiencing unprecedented change. The world’s airlines are undergoing global liberalisation and consolidation‚ and competition between airports is increasing. Tremendous investment programs are required simply to keep pace with the projected growth in air travel demand‚ while governments are reducing their funding for airport projects. These factors
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Logan Shunmugam‚ Creative Director: Logan Shunmugam started his vocation in theater and has more than 15 years involvement in lighting and beautiful plan. Specifically‚ Shunmugam has worked both locally and universally in residence and on tour. Furthermore‚ Shunmugam holds a Masters degree in performance studies‚ additionally a Masters in Fine Arts in design. Particularly‚ Shunmugam joined AVHQ Chicago as a lighting architect and proceeded onward to Lakeshore Audio visual as a Project Manager. Shunmugam
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Operations management and operations strategy are two very important undertakings for any company that is involved in the production of products and services. This is because operations management ensures that raw materials are successfully converted to finished goods‚ while operations strategy makes sure that whichever goods or services produced have a competitive advantage over similar products offered by rival companies. It is from the business strategy that the operations strategy is derived
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