A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
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Contents: * Introduction * Literature review: * The ‘four Vs’ of processes * Operations strategy * Operations performance objectives * Operations improvement * Findings * Discussion * Conclusion * Abbreviations * References | Introduction Operation management is changing‚ having increasing importance and central role in today’s businesses‚ effective operation management increases the potential to boost revenues‚ reduce costs and help in providing future competitive
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CONTENTS ABSTRACT INTRODUCTION TO WEGMANS AND OPERATION MANAGEMENT COMPETITIVENESS FORECASTING PRODUCT AND SERVICE DESIGN PROCESS SELECTIONS AND FACILITY LAYOUT MANAGEMENT OF QUALITY/ QUALITY CONTROL AGGREGATE PLANNING AND MASTER SCHEDULING MRP AND ERP INVENTORY MANAGEMENT JIT AND LEAN OPERATIONS SUPPLY CHAIN MANAGEMENT CONCLUSION REFERENCES Abstract: Wegmans is a dominate presence in the supermarket industry on the east coast. There are many attributes
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Chapter 1: Introduction to Operations Management Overview This chapter provides a definition of operations management. The role and importance of operations in an organization are described‚ along with operations decisions that are made. The differences between manufacturing and services are described. The history and current trends of operations management are discussed‚ including the impact of information systems. Finally‚ the interaction between operations and other business functions
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AND OPERATIONS MANAGEMENT Vol. 14‚ No. 4‚ Winter 2005‚ pp. 482– 492 issn 1059-1478 05 1404 482$1.25 POMS © 2005 Production and Operations Management Society Sustainable Operations Management Paul R. Kleindorfer • Kalyan Singhal • Luk N. Van Wassenhove The Wharton School of the University of Pennsylvania‚ Philadelphia‚ Pennsylvania 19104‚ USA Merrick School of Business‚ University of Baltimore‚ 1420 N. Charles Street‚ Baltimore‚ Maryland 21201‚ USA INSEAD‚ Technology and Operations Management
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Saint-Gobain Containers Andrew Vaccarezza Ryan Russell 05/17/2007 INTRODUCTION 3 BACKGROUND 3 STUNNING FIGURES 4 OPERATIONS OF THE GLASS MAKING PROCESS 5 RAW MATERIALS 5 MELTING 6 CONDITIONING 6 FORMING 7 ANNEALING 8 INSPECTION 9 PACKAGING 10 CONCLUSION 10 Introduction Saint-Gobain Containers is one of the leading glass packaging companies for the food and beverage industry. Employing over 4‚000 people and having 14 locations in North America‚ Saint-Gobain Containers
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process create value for customers and solve their problems. Production and operations management talks about applying business organization and management concepts in creation of goods and services. 1.1. PRODUCT Though many authors define the product with Consumer orientation‚ it is better for us to deal with different angles‚ because it will be helpful for us to understand the subject of production and Operation Management. (i) For a Consumer: The product is a combination of or optimal mix of
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STRATEGIC OPERATION MANAGEMENT In the current business environment‚ operations must be managed in a way that will enable the firm to compete against extensive and increasing competition from around the world. This means that managing operations takes on wholly different requirements to how it was performed in the past. In short‚ operations management becomes strategic operations management. There is no one best way to formulate strategy and the debate on whether strategy should be internal‚ resource-based
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19.1.a Operations Management Operation Management is a key business area that deals with production of the company. The production and post sales service are two important aspect that measures the efficiency of the business operation which monitors the resource utilized in meeting the customer expectation. The operation management governs the resource utilization to company profits by managing an efficient use of little resources and managing to produce the goods to the customer satisfaction. In
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Contents Introduction 1 Defining tour operator 2 Effect of Current and recent trends and development on the tour operations sector 2 Tour operations sector 3 Holiday package 4 Audiences 4 Planning stages 5 Negotiation 7 Details of negotiation 7 Contracting: 8 Pricing details 8 Travel tour operators sell price 9 Brochure planning 9 E – Brochure 9 Appropriateness of E – brochure 10 A case study of Thailand E- brochure 10 Methods of distribution use to sell a holiday
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