CHAPTER 1 – Operations and Productivity Learning objectives Define operations management Explain the distinction between goods and services Explain the difference between production and productivity Compute single-factor productivity Compute multifactor productivity Identify the critical variables in enhancing productivity What is operations management? Production – the creation of goods and services Operations Management – activities that relate to the creation of goods and services through
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Seashore Robert Tannenbaum Christopher Worley Shaolin Zhang Beyond Change Management Beyond Change Management Advanced Strategies f o r To d a y ’ s Tr a n s f o r m a t i o n a l L e a d e r s Dean Anderson Linda S. Ackerman Anderson Copyright © 2001 by Dean Anderson and Linda Ackerman Anderson ISBN: 0-7879-5645-7 Library of Congress Cataloging-in-Publication Data Anderson‚ Dean‚ 1953Beyond change management : advanced strategies for today’s transformational leaders / Dean Anderson
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history of the Airbus A380 _______________________________________________ Operations in Practice: The troubled history of the Airbus A380 It is perhaps inevitable that a major new and complex product like a passenger aircraft will experience a few problems during its development. But the history of the Airbus A380 was a long and incident packed journey from drawing board to reality that illustrates the dangers when the design activity goes wrong. This is the story in brief. 1991 - Airbus consults
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Chapter One ~ Operations and Productivity • POLCA (plan‚ organize‚ lead‚ control‚ achieve) • Suppliers → Inputs → Process → Outputs → Consumers (SIPOC) • 3 functions to create goods and service: o Marketing o Production/operations o Finance/accounting • Why Study OM? o Learn how people organize themselves for productive enterprise o Learn how goods/services are produced o Understand what operations managers do o OM is a costly part of an organization • Productivity= Units produced or
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well as employ various forms of operations management concepts to improve the effectiveness and efficiency of hospitality service operations. This essay aims to discuss various service operations concepts that are currently applied in the industry to increase efficiency and effectiveness of the service process which will benefit hospitality firms in view of the economic challenges faced today. Demand and capacity management Demand and capacity management has always been an issue for service-oriented
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Sunday‚ December 23‚ 2012 Samsung Marketing Strategy 1:09 PM aaaa No comments Section One The Role of Marketing in Developing Successful Business Strategies C HAPTER O NE The Marketing Management Process Samsung—Building a Global Brand 1 SAMSUNG ELECTRONICS is the largest component of South Korea’s largest chaebol —one of the giant family-controlled conglomerates that have been instrumental in building the country’s economy over the past half century. Samsung’s electronics unit started
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OPRE 6302: Homework Assignment 5 Problem1 a) Draw the project network diagram C(2) E(8) A(3) B(4) G(4) H(9) D(6) F(7) b) List all the paths in the network diagram. Say which one(s) is(are) the critical path(s) and what the minimum project duration is. PATHS ACEG=3+2+8+4=17 months ACEH=3+2+8+9=22 months BDEG=4+6+8+4=22 months BDEH=4+6+8+9=27 months BDFH=4+6+7+9=26 months Critical path: BDEH Minimum project duration: 27 months c) For each activity compute ES
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Journal of Operations Management 20 (2002) 121–134 The service concept: the missing link in service design research? Susan Meyer Goldstein a ‚ ∗ ‚ Robert Johnston b ‚ JoAnn Duffy c ‚ Jay Rao d a Department of Operations and Management Science‚ University of Minnesota‚ 321 19th Avenue S‚ Minneapolis‚ MN 55455‚ USA b Warwick Business School‚ University of Warwick‚ Coventry CV4 7AL‚ UK c Gibson D. Lewis Center for Business and Economic Development‚ Sam Houston State University‚ Huntsville
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Marta Encarnacao k1066116 ENCARNACAO K1066116 Marta Encarnacao k1066116 ENCARNACAO K1066116 OPERATIONS MANAGEMENT CATHAY PACIFIC OPERATIONS MANAGEMENT CATHAY PACIFIC JUNE 2012 EXECUTIVE SUMMARY CONTENTS INTRODUCTION…………………………………………………………………………………………………………………………………3 THE TRANSFORMATIONAL MODEL…………………………………………………………………………………………………….4 ON-LINE CHECK-IN……………………………………………………………………………………………………………………………..4 CHECK-IN AT THE AIRPORT…………………………………………………………………………………………………………………5 BAGGAGE HAN
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BSM311-Operations Management Submission 7th January 2013 Arif Tigadi 1109988 Operations Management Strategy of Tata Motors Word count : 5051 1 BSM311-Operations Management Submission 7th January 2013 Arif Tigadi 1109988 Executive summary: This report discusses the Operation management of India’s leading and the largest automobile manufacturer “Tata Motors”. In today’s business environment Operations management plays an important role in deciding the success of the company .Operations
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