Introduction Enhance the customer services has been widely discussed and a wealth of concepts is at hand . Customer service is an integral part of our job and should not be seen as an extension of it . “Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient ‚ fair ‚ cost effective and humanly satisfying and pleasurable manner possible .” (Vermeulen 2003) A company’s the most important
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Executive Summary: - final decision and action plan - the Key issues: the current compensation - the new objective - key point about environment- industry‚ KSF - control system‚ compensation system - other alternatives - overall statement that this will work) As consultant to Paul Lui‚ executive president of Private Client Services Division (PCSD) ‚ prepare a report regarding the company’s control system . Paul have the authority and responsibility for all PCSD activity and this report
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3 STRATEGY In this section‚ we separate strategy into two components: the content of the strategy and the process of developing the strategy. The content describes how an organization will achieve its vision or strategic intent‚ i.e. it is a blueprint for winning. As such there is no one best strategy. A firm’s strategy ties together the different functional areas of the organization (e.g. marketing and finance) so that there is a consistency in action over time. It also drives implementation
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management The concept of strategy ➢ Strategy is the great work of organization. In situations of life or death it is the Tao of survival or extinction. Its study cannot be neglected. ----SUN TZU‚ The Art of War.2500 B.C ➢ Strategy is about winning. ➢ Strategy is not a detailed plan or program of instructions‚ it is a unifying theme that gives coherence and direction to the actions and decisions of an individual or an organization. Characteristic of a winning strategy ➢ Goals that
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Abstract Hospital operating rooms are experiencing higher costs and less available capacity‚ yet they typically generate the highest returns of all hospital departments. In the case study described in this paper‚ a process improvement team in a hospital Operating Room Department at aimed to address these issues by decreasing the turnaround time between surgical cases and increasing the percentage of first cases of the day beginning at their scheduled time. These two performance metrics were targeted
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parts and materials (for example‚ lubricants versus genuine GM parts)? Wolf Motors should concern with the price‚ delivery and quality in the after sale customer service and satisfaction which should be achieved and maintained for an effective operation. Wolf motors
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the SWOT and stakeholder analysis. Then‚ key stakeholder implications of REX’s strategies will be reviewed and a Corporate Balanced Scorecard that aligns with the business level strategy will be prepared. Execute Summary This passage starts with the analysis of the strength‚ weakness‚ opportunity and threat of REX‚ followed by its strategy including the key capability‚ the shareholders’ interest and what strategy it uses to compete with its rivals‚ and lastly the balance scorecard of how REX
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as compared to inventory with smaller dollar value. This approach will bring the well needed focus of Sally and her team on to high value but small quantity which can ultimately lead to ‘quick wins’ in cost down opportunities. EMC can adopt ‘pull strategy’ and accordingly improve the forecasting which can lead to accurate planning‚ scheduling‚ manufacturing and marketing. Since acceptable level of stock is crucial‚ the accuracy of
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International Journal of Heat and mass Transfer‚ Vol. 54 (2011) 2602-2608. M. J. Peet ‚ H. S. Hasan and H. K. D. H. Bhadeshia1 Published in the International Journal of Heat and Mass Transfer Vol. 54 (2011) page 2602-2608 doi:10.1016/j.ijheatmasstransfer.2011.01.025 Abstract A model of thermal conductivity as a function of temperature and steel composition has been produced using a neural network technique based upon a Bayesian statistics framework. The model allows the estimation of conductivity
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In this lesson‚ we explore the: Psychodynamic theory (Freud) the theory of the collective unconscious (Jung) the theory of the Individual (Adler)‚ and the social development theory (Karen Horney) After reviewing each of the above theories‚ choose one theory and theorist and answer the following questions in a paragraph essay format: Using a word processor‚ complete the following: Choose one of the above theorists and his or her theory and explain how you can apply that theory to your life
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