Guide to Assessment Publication date: November 2009 Publication code: AA4147 Published by the Scottish Qualifications Authority The Optima Building‚ 58 Robertson Street‚ Glasgow G2 8DQ Ironmills Road‚ Dalkeith‚ Midlothian EH22 1LE www.sqa.org.uk The information in this publication may be reproduced in support of SQA qualifications. If it is reproduced‚ SQA should be clearly acknowledged as the source. If it is to be used for any other purpose‚ then written permission must be obtained from
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Introduction Prof. Christian Terwiesch Operations in a Restaurant Prof. Christian Terwiesch Operations in an Emergency Room Prof. Christian Terwiesch Operations from the Perspective of the Customer Prof. Christian Terwiesch Four Dimensions of Performance Cost Quality ▪ Efficiency ▪ Product quality (how good?) ▪ Process quality (as good as promised?) Variety Time ▪ Customer heterogeneity ▪ Responsiveness to demand Important for - Performance measurement
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* Predict rates of technological progress and innovation. * Demand forecasts * Predict the future demand for a company’s products or services. Since virtually all the operations management decisions (in both the strategic category and the tactical category) require as input a good estimate of future demand‚ this is the type of forecasting that is emphasized in our textbook and in this course. TYPES OF FORECASTING
Free Exponential smoothing Moving average Forecasting
CORUS: OVERCOMING BARRIERS TO CHANGE COMPREHENSIVE CASE Total Marks 100 Read the case ‘Corus: Overcoming Barriers to Change’ and answer the questions that follow. a. Analyze the type of change being introduced at Corus. [05 Marks] b. Identify and comment on the imperatives [factors]‚ both internal and external‚ that have moved Corus towards change. Which among these was the ‘tipping point’? [10 Marks] c. What barriers to change existed at Corus? Analyse the approaches Corus used to overcome
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X115/201 NATIONAL QUALIFICATIONS 2008 THURSDAY‚ 15 MAY 1.00 PM – 2.00 PM ENGLISH INTERMEDIATE 2 Close Reading Answer all questions. 30 marks are allocated to this paper. Read the passage carefully and then answer all the questions‚ using your own words as far as possible. The questions will ask you to show that: you understand the main ideas and important details in the passage—in other words‚ what the writer has said (Understanding—U); you can identify‚ using appropriate terms
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This question paper consists of ….printed pages‚ each of which is identified by the Code Number LUBS5455M LUBS5455M UNIVERSITY OF LEEDS (Semester 1‚ 2011/2012) Examination for the degrees of MSc International Marketing Management and MA Corporate Communications & Public Relations LUBS5455M Marketing Communications TIME ALLOWED 3 Hours Answer 5 questions: All questions carry equal marks. . LUBS5455M Question 1. Compare the levels of creativity achieved by
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"I hope my brain doesn’t start melting." I don’t recall much of what happened next‚ but I do remember thinking that as I watched my temperature creep past 104F. When I regained my composure‚ I was out of the heated chamber and in a cold shower‚ my sweat-drenched clothes still on and the temperature probes still dangling from my body. Slumped over‚ my mind slowly started to function again as a sense of satisfaction settled in. Another experiment done‚ another data set complete...all in all‚ another
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Introduction The purpose of this recommendation report is to change the drinking habit of habitants of college park. The recommendation report will define the harmful effects linked to the overuse of bottled water and propose solutions to overcome the harmful effects. According to the Environmental Working Group (EWG)‚ “Americans drink twice as much bottled water today as they did ten years ago” (Bottled). The majority of these consumers are not aware of the negative effects the production and consumption
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1. Two-way tables can be used to examine relationships between two variables. Suppose we have data on 200 students regarding their gender and whether or not they wear backpacks to school. The data is summarized in the two-way table below. 2. Fill in the remaining numbers in the table. Backpack: Yes Backpack: No Male 30 60 Female 30 80 Different ways to summarize the data from a two way table 3. A _______ distribution summarizes the data from one variable only
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Anxiety Anxiety is a generalized or unspecified sense of disequilibrium. People experience some degree of anxiety whenever they communicate with others. Communication anxiety Public speaking and talking in front of others is the greatest fear of most people. If you’ve ever experienced feeling emotionally frozen‚ nervous or avoid being placed in front of people because you don’t know what you would say‚ you have experienced communication anxiety. New Surroundings New surroundings can
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