What is service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’
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Operations Management Exam – revision notes Handles & Hinges Case (p670 of textbook) Key Points to note • Historical success based on reputation for high quality unique designs. • Architects specified H&H even in the face of alternative suppliers claiming equivalent products at less than 50% cost. Architects unwilling to potentially spoil multi-million pound projects for the sake of saving a few thousand pounds on fittings. See Garvins 5 categories of quality. • Changing
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Operations Management is concerned with creating efficient resources for the overall planning‚ scheduling and control of activities that are involved in making finished goods and services. "Operations management focuses on carefully managing the processes to produce and distribute products and services" (McNamara‚ 1999). What is ethics? According to the Merriam-Webster Dictionary‚ it is "a set of moral principles and values." It is a discipline one must deal with when determining what is right
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Restaurant Operation Management EXECUTIVE SUMMARY This project is about us being hired as a restaurant manager of a new American ethnic restaurant. It has a seating capacity of 80‚ which it serves mainly American cuisine accompanied with various types of alcohol and non-alcoholic beverages. The operation time is from 11am – 1am and our target market would consist of 50% local and 50% tourist. As restaurant manager‚ we are assigned to produce a proposal for this upcoming restaurant which will
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Polytechnic University of the Philippines Sta. Mesa‚ Manila College of Accountancy ACCO3073 – Production and Operations Management ANALYSIS OF OPERATIONS MANAGEMENT OF HONDA MOTORS CO.‚ LTD by Emmanuelle Jan G.Selloria Ayessa Faye G. Sibayan Arnie C. Talanay Joanna Marie A. Tambis BSA‚ 3-4D Professor Maria Luisa U. Oliveros Company Name Honda Motor Co.‚ Ltd. Head Office 1-1‚ 2-chome‚ Minami-Aoyama‚ Minato-ku‚ Tokyo 107-8556‚ Japan Tel: +81-(0)3-3423-1111
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Individual Assignment – Operations Management Company STARBUCKS These days Starbucks owns more than 18‚000 stores in 62 countries and is the premier roaster and retailer of exclusive coffee in the world. Back in 1971‚ when the first Starbucks opened‚ the company already had two intentions to give to people every single day till now: share specialty coffee with friends and help to make the world a little better. In 1981‚ Howard Schultz‚ the chairman‚ president and chief executive officer
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INDIVIDUAL FINAL EXAM SPECIALISATION COURSE OPERATIONS AND SUPPLY CHAINS Read this carefully This exam is a closed book exam: you are not allowed to have books‚ articles‚ notes etc. on your desk. Please take care of your handwriting. You need to be very specific about which question you are answering - it is noticed here that often one question exists of several sub questions. Please explain all your answers and write down your name and student number on each sheet
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Bachelor of Science Operations Management Pre course assignment Intake: BSc14L Student Name: Wu Linlin Student Number: 10287698 Lecturer: Professor Brian Fynes & Dr. Chang Chen Sheng Date of Submission: 21 February 2012 For the fast food chains‚ it is no doubt that McDonald ’s is successful in the world. It is known to all from children to elder. This is closely relevant to organization operation that produces food and services. Operation plays an important
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effective Quality Management in the form of company practices that have been replicated all over the World by major organisation’s to date. Toyota engages a stringent management system based on founding principles of operations management and excellence‚ such as the Toyota Production System (TPS). By spearheading such programmes‚ Toyota has enjoyed substantial growth and worldwide success. Throughout this assignment I shall explore the importance of Toyota’s operations management schemes and measure
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business there are many essential parts to a successful operation. Some may say that marketing‚ production and/or sales are the most important part of any business‚ but after studying the process of operation management‚ it is found to be the backbone of any business process. Operation management embodies all aspects of the business process and unites them to create an efficient resourceful procedure. The first step to a successful operation is to develop a detailed business plan. This plan should
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